Caitlin Brigham
El Paso
Summary
Results-driven operations leader with proven success guiding cross-department teams, building scalable systems, and driving consistent performance in a high-volume Family Entertainment Center environment. Played a key leadership role in launching and stabilizing a new concept location, developing foundational SOPs, training programs, and operational standards from the ground up. Known for hands-on, servant leadership, strong financial acumen, and the ability to align people, processes, and culture to deliver exceptional Guest experiences. Brings the ownership, presence, and operational expertise required to effectively lead the building as General Manager.
Overview
22
22
years of professional experience
Work History
Assistmant General Manager
Gamescape by Cinemark
11.2024 - Current
- Spearheaded the creation and rollout of comprehensive SOPs and department-specific training programs, establishing clear standards, accountability, and scalable systems across the entire operation.
- Played a key leadership role in launching and stabilizing a brand-new entertainment concept, building operational structure, processes, and team expectations from the ground up in the absence of preexisting systems or playbooks.
- Took ownership of and served as the primary operational leader for day-to-day execution, overseeing cross-department performance, coaching leadership teams, resolving escalations, and driving building-wide standards.
- Directed daily operations across FOH, BOH, Amusements, Theatre, and Facilities teams, aligning staffing, training, and service execution to deliver consistent Guest experience and operational stability.
- Developed and mentored department leaders and supervisors, creating a culture of accountability, ownership, and servant leadership that strengthened retention and team performance.
Assistant General Manager
Dave & Buster's
04.2018 - 10.2024
- Align operational strategies with business goals to consistently meet and exceed targets.
- Lead a team of diverse individuals, fostering collaboration and personal accountability.
- Implement training and development programs to enhance employee skills and drive performance improvement.
- Utilize data analysis to identify trends and make data-driven decisions to optimize operations.
- Ensure compliance with HR policies and procedures, reducing legal risks for the organization.
- Act as a strategic partner to senior management, providing expert HR guidance and consultation.
- Manage talent acquisition, development, and retention strategies, aligning with workforce planning goals.
- Facilitate communication between employees and management, promoting a positive workplace culture.
Warehouse Manager
Household Furniture
01.2017 - 01.2018
- Oversaw daily warehouse operations, ensuring compliance with safety regulations and quality standards.
- Managed vendor relationships and controlled inventory flow, optimizing operational efficiency.
- Utilized data analysis to monitor HR KPIs and identify areas for improvement.
- Provided expert HR guidance to resolve complex people-related issues and promote a positive workplace culture.
Area Manager
Auntie Anne's
01.2015 - 01.2016
- Managed multiple locations, driving operational efficiency and reducing costs through strategic planning.
- Implemented talent acquisition and development strategies to foster employee growth and retention.
- Led change management initiatives to ensure smooth implementation of organizational changes.
Lead Culinary Manager
Cheddar's Casual Café
01.2012 - 01.2015
- Managed food and beverage costs, increasing profitability and optimizing budget allocation.
- Implemented performance management and employee engagement initiatives to enhance organizational effectiveness.
- Utilized data analysis to identify trends and make informed decisions, driving operational excellence.
Assistant Manager
Applebee's
01.2004 - 01.2012
- Managed front-of-house operations, driving sales and guest counts through effective leadership.
- Implemented compliance management strategies to ensure adherence to company standards and policies.
- Facilitated communication between employees and management, promoting a positive workplace culture.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ11.2021
Masters in Business Administration - undefined
University of Phoenix
Tempe, AZ05.2023
Completed foundational skills - undefined
EPCC
El Paso, TX01.2004
Skills
- Operational Leadership & Full-Building Oversight
- Financial Management (P&L, budgeting, labor, cost controls)
- Inventory & Cost of Goods Management
- SOP Development & Process Optimization
- Cross-Department Team Leadership (FOH, BOH, Amusements, Theatre, Facilities)
- Training Program Design & Leadership Development
- Staffing Strategy & Labor Planning
- Guest Experience & Service Standards Execution
- Data-Driven Decision Making & Performance Analysis
- Change Leadership & New Concept Launches
- Conflict Resolution & Escalation Management
- Culture Building, Coaching & Employee Engagement
- Problem-solving
Timeline
Assistmant General Manager
Gamescape by Cinemark
11.2024 - Current
Assistant General Manager
Dave & Buster's
04.2018 - 10.2024
Warehouse Manager
Household Furniture
01.2017 - 01.2018
Area Manager
Auntie Anne's
01.2015 - 01.2016
Lead Culinary Manager
Cheddar's Casual Café
01.2012 - 01.2015
Assistant Manager
Applebee's
01.2004 - 01.2012
Masters in Business Administration - undefined
University of Phoenix
Completed foundational skills - undefined
EPCC
Bachelor of Science - Health Administration
University of Phoenix