ERIC REDMAN
Dallas,TX
Summary
Hospitality operations leader with 10+ years overseeing multi-million-dollar, high-volume environments with full P&L accountability. Drove 61% YoY revenue growth, reduced labor costs by 19%, improved retention by 52%, reduced shrink by 27%, and elevated compliance scores to 10/10 while maintaining A+ guest experience ratings. Positioned for Assistant General Manager or Director of Operations roles within full-service hotel environments.
Overview
10
10
years of professional experience
Work History
General Manager
RCI Hospitality Holdings
01.2024 - Current
- • Lead $4.2M+ operation within publicly traded portfolio, maintaining full P&L accountability
- • Increased revenue 61% YoY through operational restructuring and sales optimization initiatives
- • Reduced labor costs by 19% while strengthening team efficiency and service standards
- • Improved employee retention 52% through leadership development systems
- • Reduced shrink/waste by 27% via tightened inventory controls
- • Achieved 10/10 compliance audits and sustained A+ secret shopper scores
- • Oversee 120+ employees and department heads across operational functions
- • Oversaw service standards, guest experience performance, and departmental accountability across all areas
General Manager
High Expectations Hospitality LLC
01.2022 - 01.2024
- • Directed $6.1M full-service operation with complete financial oversight
- • Increased profitability 25% YoY through cost control and labor restructuring
- • Standardized operating procedures to strengthen financial reporting and service consistency
- • Led hiring, scheduling, vendor negotiations, and departmental performance management
Regional Manager
Bucks Clubs
01.2016 - 01.2022
- • Oversaw multi-unit operations across two states with full financial accountability
- • Managed General Managers and department heads across properties
- • Led budgeting, forecasting, labor allocation, compliance, and cost containment strategies
- • Implemented standardized operating frameworks improving margin stability and performance consistency
- Established and maintained operational standards for 3 locations.
Education
Some College (No Degree) - Business Administration
Texas Southern University
Houston, TXSkills
- Full P&L Ownership Multi-Unit Leadership Budget Forecasting
- Labor Optimization Margin Growth KPI Reporting
- Operational SOP Implementation Compliance & Risk Management
- Guest Experience Oversight Department Head Leadership
- Advertising and marketing
Websites
Timeline
General Manager
RCI Hospitality Holdings
01.2024 - Current
General Manager
High Expectations Hospitality LLC
01.2022 - 01.2024
Regional Manager
Bucks Clubs
01.2016 - 01.2022
Some College (No Degree) - Business Administration
Texas Southern University