Caitlin Brooks
Portland
Summary
Seasoned hospitality leader committed to orchestrating standout dining experiences through strategic team guidance, streamlined operations, and flawless front-to-kitchen collaboration.
Overview
22
22
years of professional experience
Work History
Server
Olive Garden
01.2025 - 05.2025
- Demonstrated exceptional multitasking skills during peak hours, accurately managing all my tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
Server
Old Chicago Pizza and Taproom
11.2023 - 12.2024
- Implemented new training program for servers, resulting in improved product knowledge and upselling techniques
- Assisted in the creation and execution of special events, including menu planning, staffing coordination, and setup
- Utilized extensive knowledge of cocktails, beers, and wines to make recommendations to patrons based on their preferences
Bartender/Server
1188 Brewing Company
06.2023 - 10.2023
- Provided exceptional customer service by taking and delivering accurate food and drink orders in a timely manner
- Provided recommendations on menu items based on customer preferences and dietary restrictions
Shift Lead Server/Bartender
The Outpost Pizza and Bar
06.2020 - 10.2022
- Assisted in inventory levels and placing orders for bar supplies as needed
- Led a team of servers and bartenders, providing guidance and support to ensure exceptional customer service
- Developed strong relationships with vendors/suppliers resulting in preferential pricing/terms
- Managed cash handling procedures, including opening/closing registers, reconciling cash drawers, and preparing bank deposits daily/weekly/monthly basis as required by company policies
Lead Server
Octopus Bar
08.2015 - 04.2017
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
- Developed and maintained relationships with regular customers, resulting in increased repeat business
Lead Server/Bartender
The Optimist Restaurant
05.2012 - 08.2015
- Reduced wait times for customers by implementing efficient seating arrangements, resulting in a decrease in customer complaints
- Assisted in planning and executing special events such as private parties or wine tastings
- Maintained knowledge of current industry trends and new product releases to make informed recommendations to customers
Barista
Macy’s Starbucks
08.2011 - 05.2012
- Customer Service, Cashier, preparing drinks
- Opening and closing duties, maintaining a clean welcoming environment
- Built professional rapport with our everyday customers and memorized their drink preferences.
- Ensured everything was dared an up to standards for health department. Trained new hires
Barista
Log Cabin Espresso
12.2006 - 06.2007
- Responsibilities include fostering a clean and welcoming atmosphere
- Preparing beverages, understanding and accommodating regular customer preferences to build relationships
- Managing the cash register
- Ensuring cleanliness and adequate stock levels during downtime
- Performing opening/closing procedures
- Inventory management.
Receptionist/Administrative Assistant
Morgan Stanley
12.2002 - 10.2006
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Handled sensitive information with confidentiality and discretion, maintaining strict data privacy protocols
- Provided administrative support such as typing correspondence, proofreading documents, and preparing reports as needed
Education
Business Administration
Skills
Professional dedication
Food safety protocols
Client engagement
Hospitality services expertise
Team collaboration
Cash management
Leadership
Inventory management
Appointment coordination
Timeline
Server - Olive Garden
01.2025 - 05.2025
Server - Old Chicago Pizza and Taproom
11.2023 - 12.2024
Bartender/Server - 1188 Brewing Company
06.2023 - 10.2023
Shift Lead Server/Bartender - The Outpost Pizza and Bar
06.2020 - 10.2022
Lead Server - Octopus Bar
08.2015 - 04.2017
Lead Server/Bartender - The Optimist Restaurant
05.2012 - 08.2015
Barista - Macy’s Starbucks
08.2011 - 05.2012
Barista - Log Cabin Espresso
12.2006 - 06.2007
Receptionist/Administrative Assistant - Morgan Stanley
12.2002 - 10.2006
Portland Community College - , Business Administration