Caitlin Callahan
Baltimore
Summary
Cross-functional leader with Program Leo Global Process Manager experience across Sales & Marketing capabilities, commercialization, product lifecycle processes, organizational readiness, and stakeholder alignment. Seeking to apply enterprise transformational experience, analytical discipline, and collaborative leadership to the Senior Brand Manager role, driving portfolio growth, consumer-led innovation, integrated marketing execution, and long-term brand strategy.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Global Process Manager | Sales & Marketing
McCormick & Co Inc
01.2025 - Current
- Led global process design and business readiness for Sales & Marketing capabilities within Program Leo, enabling ongoing process standardization and deployment readiness across regions and functions.
- Defined future-state requirements, validated business scenarios, and supported integration across product lifecycle, commercialization, customer, and master data processes.
- Coordinated stakeholder engagement, issue resolution, change impact assessment, and decision tracking to align global and regional process owners.
- Supported development of training materials, job aids, process documentation, and readiness activities to drive adoption of the R7NA launch and prepare users for the R8NA ways of working.
- Partnered with cross-functional teams to identify improvement opportunities, streamline processes, and improve consistency across departments.
Senior Director, Project Management
Incubeta
08.2002 - 12.2024
- Led the successful migration of 50 clients to Google Analytics 4, leveraging onshore and offshore resources, resulting in a revenue increase of $500k. Additionally, spearheaded another implementation projected to yield $1MM in revenue.
- Established global Project Management Office (PMO) to enhance agency operations, assembling and mentoring project managers to address expanding business needs.
- Developed and documented streamlined business processes, improving pipeline efficiency and optimizing resource allocation for increased project throughput.
- Championed adoption of project tracking technologies, enabling local adaptation and introducing automation solutions for enhanced client project management.
Director, Tech Program Management
Epsilon
03.2021 - 08.2022
- Successfully managed, directed, and executed high-value HCP pharmaceutical deliverables exceeding $10MM, encompassing website builds and updates, HTML5 and rich media creative, strategic initiatives, and CRM campaigns.
- Demonstrated expertise in delivering large-scale website updates with varying levels of complexity, providing strategic direction to resource teams and stakeholders to ensure project success.
- Mentored a team of eight professionals, resulting in an impressive 60% promotion rate and contributing significantly to the overall success and cohesion of the team.
- Managed stakeholder communications and expectations, ensuring project alignment with business goals.
Project Director
Jellyfish
08.2019 - 03.2021
- Defined project scope, created timelines, and monitored progress to achieve project goals.
- Managed stakeholder expectations and ensured clear communication throughout project lifecycle.
- Led cross-functional teams to successfully deliver projects on time and within budget.
- Spearheaded the full recruitment process and onboarding for Project Management candidates, ensuring seamless integration into the team and alignment with project goals.
Senior Project Manager
Jellyfish
02.2016 - 07.2019
- Managed the website built for ESPN+ featuring multiple multi-language, sport-specific landing pages, catering to an estimated 5MM monthly visitors. This involved orchestrating a global team of 20 UX designers, creatives, developers, and QA professionals.
- Utilized Agile methodologies to streamline project delivery processes and drive continuous improvement.
- Utilized project management software to track tasks, issues, and risks for mitigation.
- Coordinated resources and communicated effectively with stakeholders to ensure project success.
Account Manager
Jellyfish
02.2014 - 01.2016
- Provided exceptional customer service, resolving client issues and maintaining strong relationships.
- Managed key client accounts, driving revenue growth and exceeding sales targets.
Account Manager
R2integrated
01.2013 - 02.2014
- Planned and executed integrated marketing campaigns to drive client success.
- Aligned closely with internal and external agency partners and vendors to ensure seamless integration across diverse media platforms.
Account Executive
Renegade Communications
02.2011 - 01.2013
- Facilitated communication between clients and internal agencies to uphold project scope, budget, and timelines.
- Oversaw workflow management and billing processes through the use of status reports and production schedules.
Education
Bachelor of Science - Journalism
West Virginia University
Skills
- Adaptability
- Business Development
- Cross-Functional Collaboration
- Communication
- Leadership
- Process Building & Implementation
- Program Management
- Risk Management
- Stakeholder Management
Certification
- Project Management Professional | PMP #2798883
- Certified ScrumMaster | #537157
- Data Landscape of GenAI for Project Managers - PMI
- Practical Application of GenAI for Project Managers - PMI
- Generative AI Overview for Project Managers - PMI
Timeline
Global Process Manager | Sales & Marketing
McCormick & Co Inc
01.2025 - Current
Director, Tech Program Management
Epsilon
03.2021 - 08.2022
Project Director
Jellyfish
08.2019 - 03.2021
Senior Project Manager
Jellyfish
02.2016 - 07.2019
Account Manager
Jellyfish
02.2014 - 01.2016
Account Manager
R2integrated
01.2013 - 02.2014
Account Executive
Renegade Communications
02.2011 - 01.2013
Senior Director, Project Management
Incubeta
08.2002 - 12.2024
Bachelor of Science - Journalism
West Virginia University