Caitlin Carroll
Dennis Port,MA
Summary
To obtain the position of Manager of Patient Access, leveraging extensive experience in healthcare management, patient service, and administrative support.
Overview
28
28
years of professional experience
Work History
Manager of Patient Access
Outer Cape Health Services, Inc
09.2023 - Current
- I currently oversee our Patient Service Representative's for all 3 of our locations, HarwichPort, Wellfleet and Provincetown along with our call center, referrals and medical records team
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
Supervisor of Patient Access
Outer Cape Health Services
03.2023 - 09.2024
Lead Patient Service Representative
Outer Cape Health Services, Inc
06.2020 - 03.2023
Patient Service Representative
Outer Cape Health Services, Inc
05.2019 - 06.2020
Victim Witness Advocate
Plymouth County District Attorney's Office
01.2015 - 08.2018
- Currently assigned to a full time position in the Family Protection Unit
- Previously assigned to the Wareham District Court and the Brockton District Court as the Domestic Violence Advocate
Secretary
Bristol County District Attorney's Office
01.2006 - 01.2015
- Previously assigned to the Fall River Superior and District Court offices, also traveled between the Attleboro and Taunton District Court offices
- Answer telephones for office personnel
- Work with attorneys in updating files on a regular basis
- Experience with entering case updates and dispositions into DAMION (criminal case database) and filing of disposed criminal cases
- Summons witnesses and officers for court proceedings
- Typing as required, with experience in Microsoft Word and Excel, as well as Ami Pro
- Assist with advocate duties as needed and also filled in when asked to perform secretarial duties at The Bristol County Grand Jury
Sales Associate
Swarovski
01.2006 - 12.2006
Summer Student Intern
Bristol County District Attorney's Office
01.2003 - 12.2005
Head Clerk
Don's One Stop
01.1997 - 12.2005
Education
Some College (No Degree) -
Cape Cod Community College
West Barnstable, MAHigh School Diploma -
Bishop Feehan
AttleboroSkills
- Practice Management
- EMR Systems
- Epic
- HIPAA
- Healthcare Management
- Insurance Verification
- Medical Records
- Medical Office Experience
- Medical Scheduling
- Employee Orientation
- Triage
Timeline
Manager of Patient Access
Outer Cape Health Services, Inc
09.2023 - Current
Supervisor of Patient Access
Outer Cape Health Services
03.2023 - 09.2024
Lead Patient Service Representative
Outer Cape Health Services, Inc
06.2020 - 03.2023
Patient Service Representative
Outer Cape Health Services, Inc
05.2019 - 06.2020
Victim Witness Advocate
Plymouth County District Attorney's Office
01.2015 - 08.2018
Secretary
Bristol County District Attorney's Office
01.2006 - 01.2015
Sales Associate
Swarovski
01.2006 - 12.2006
Summer Student Intern
Bristol County District Attorney's Office
01.2003 - 12.2005
Head Clerk
Don's One Stop
01.1997 - 12.2005
Some College (No Degree) -
Cape Cod Community College
High School Diploma -
Bishop Feehan
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