Caitlin Caruana
Buffalo,NY
Summary
Healthcare operations and project management leader with proven experience supporting professional sports organizations (NFL, NHL, NBA, MLB, MLS). Advanced from frontline COVID testing to regional Operations Manager overseeing 19+ sites. Expert in sports-adjacent healthcare programs, stakeholder coordination, high-pressure event execution, and team leadership.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Claims Representative
New York State Insurance Fund
01.2023 - Current
- - Review medical records and treatment plans under NYS Medical Treatment Guidelines.
- - Ensure compliance, documentation accuracy, and authorization review.
Healthcare Operations Manager, Midwest Region
BioReference Laboratories
01.2022 - 01.2022
- Oversaw regional healthcare operations for 19 COVID-19 testing sites, ensuring adherence to health regulations.
- Directed staffing schedule management, vendor oversight, and quality assurance compliance across multiple states.
- Directed medical operations for Super Bowl LVI, NBA All-Star Week, and NBA Summer League events.
- Spearheaded quality audits and addressed operational challenges to enhance process efficiency.
- Established inventory management systems to optimize stock accuracy and streamline replenishment processes.
- Directed cross-functional teams to enhance process compliance and maximize resource allocation.
- Evaluated performance metrics to drive operational improvements and implement cost reduction strategies.
- Directed quality control initiatives to ensure compliance with industry regulations and standards in laboratory operations.
- Facilitated negotiations with external vendors to secure contracts that enhance service delivery.
- Cultivated a culture of ownership among employees, enhancing accountability and driving performance improvements.
- Directed hiring, onboarding, and training processes for new employees to align with business objectives.
- Cultivated and sustained strategic partnerships with external vendors and suppliers.
- Directed facility maintenance operations to ensure optimal functionality of equipment and infrastructure.
Site Lead Supervisor (Buffalo Bills & Sabres)
BioReference Laboratories / Adecco Medical
01.2020 - 01.2022
- - Oversaw daily on-site healthcare operations for professional sports teams during COVID.
- - Supervised and trained 10+ staff while coordinating directly with athletic trainers and league personnel.
- - Improved workflow efficiency in high-visibility, time-sensitive environments.
- Led cross-functional teams to enhance workflow efficiency and improve turnaround times.
- Coordinated with management to establish strategic goals for laboratory performance metrics.
- Improved site efficiency by implementing streamlined processes and procedures.
Licensed Practical Nurse
General Physicians
Buffalo
02.2014 - 05.2020
- Administered medications and monitored patient responses to ensure optimal care outcomes.
- Assisted in developing individualized care plans in collaboration with healthcare teams.
- Provided wound care, ensuring adherence to infection control protocols and best practices.
- Educated patients and families on health management, promoting wellness and disease prevention.
- Documented patient progress accurately in electronic health records for continuity of care.
- Responds to routine patient inquiries and/or triage calls, determines initial assessment of patient condition, and determines appropriate plan of care according to established guidelines. Immediately confers with physician on complex and/or difficult situations.
Education
Associate of Science - General Studies
Erie Community College
Buffalo, NYSkills
- Sports Project Management
- Healthcare Operations
- Program Leadership
- Multi-Site Operations
- Event Medical Operations
- Stakeholder Management
- Vendor Coordination
- Quality Assurance
- Staff Leadership
Certification
- Licensed Practical Nurse (New York State)
- CPR/BLS for Healthcare Providers
Timeline
Medical Claims Representative
New York State Insurance Fund
01.2023 - Current
Healthcare Operations Manager, Midwest Region
BioReference Laboratories
01.2022 - 01.2022
Site Lead Supervisor (Buffalo Bills & Sabres)
BioReference Laboratories / Adecco Medical
01.2020 - 01.2022
Licensed Practical Nurse
General Physicians
02.2014 - 05.2020
Associate of Science - General Studies
Erie Community College