Caitlin Catalina
Simpsonville,SC
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
18
18
years of professional experience
Work History
Assistant Food and Beverage Manager
Spinx oil company
Greenville, South Carolina
05.2013 - Current
- Oversaw cash handling procedures ensuring accuracy when processing payments from customers.
- Conducted regular performance evaluations for staff members to identify areas of improvement.
- Monitored food quality control procedures to ensure high standards of product.
- Developed effective cost-saving measures to reduce expenses without sacrificing quality or service.
- Resolved customer complaints in an efficient and professional manner.
- Maintained detailed records of inventory levels and ordering supplies as needed.
- Provided exceptional customer service to guests in a timely and efficient manner.
- Ensured compliance with all health, safety, and sanitation regulations.
- Performed administrative duties such as filing paperwork, creating purchase orders.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Distributed food to service staff for prompt delivery to customers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees to perform duties.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw food preparation, production and presentation according to quality standards.
- Coached staff on strategies to enhance performance and improve customer relations.
Customer Service Manager
ShopRite of Lyndhurst
Lyndhurst, New Jersey
10.2006 - 10.2012
- Monitored staff performance to ensure adherence to customer service standards.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Provided exceptional customer service to ensure customer satisfaction.
- Evaluated and authenticated returns, exchanges and voids.
- Monitored phone calls to provide feedback and coaching.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Helped customers find specific products, answered questions, and offered product advice.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
High School Diploma -
Lyndhurst High School
Lyndhurst, NJ06-2008
Some College (No Degree) -
Greenville Technical College
Greenville, SCSkills
- Sanitation Standards
- Operational Efficiency
- Food presentation
- Portion Control
- Quality Assurance
- Attention to Detail
- Front of House Management
- Monitoring Food Preparation
- Problem-Solving
- Calm and Pleasant Demeanor
- Adaptability and Flexibility
Timeline
Assistant Food and Beverage Manager
Spinx oil company
05.2013 - Current
Customer Service Manager
ShopRite of Lyndhurst
10.2006 - 10.2012
High School Diploma -
Lyndhurst High School
Some College (No Degree) -
Greenville Technical College