Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Lewis

Harvey,LA

Summary

Motivated Assistant Manager and Customer service expert with 7+ years of experience seeking to join a company where my skills in customer service, employee feedback, and employee training will be used to exceed customer expectations, drive revenue, and uphold the integrity of a well established company.

Perceptive and hospitable food and beverage manager with several years of experience creating profitable and inviting dining experiences for valued guests. Business-oriented fine-dining expert with constant focus on emerging trends and customer preferences. Committed to inspired leadership of service-oriented teams that cultivate loyal diners.

Seasoned Assistant Food and Beverage Manager skilled in overseeing operations, creating effective business strategies, and enhancing team performance. Possess strong leadership skills with an emphasis on staff training and development to promote a high level of customer satisfaction. Improved overall efficiency in previous roles by implementing innovative management techniques and fostering a positive work environment. Firm believer in the importance of proactive communication for seamless service delivery across all areas of food and beverage management.

Dedicated individual with outstanding menu design, staff training and management. Promoted establishment's food and beverages on advertising networks to expand client base. Warm and cheerful person with courteous character.

Dedicated communications specialist with several years of experience covering external and internal communications. Known for exceptional organization and prioritization skills to manage multiple, concurrent projects. Eloquent writer with track record of creating consistently engaging content.

Highly-skilled Communications Specialist with background in both corporate and non-profit sectors. Diverse experience includes strategic communication planning, brand management, and content creation. Strengths lie in ability to build strong relationships, manage multiple projects simultaneously, and create impactful messages tailored to various audiences. Past roles have resulted in improved internal and external communication strategies, fostering positive public perception and enhancing overall brand identity.

Persuasive Communications Specialist known for high productivity and efficient task completion. Specialize in strategic communication planning, media relations, and digital content creation. Excel in verbal and written communication, adaptability, and teamwork, ensuring successful project outcomes and effective stakeholder engagement.

Enthusiastic professional seeking to leverage experience in promoting companies in positive way and developing mass communications messages. Passionate for devising promotional and informational messages to build brand image, inform general public of promotions and initiatives and influence targeted audiences. Astute in utilizing metrics to monitor campaign results.

Skilled in crafting compelling narratives that enhance brand visibility and foster public engagement. Background includes managing successful PR campaigns, crisis communication, and media relations across various platforms. Strengths include strategic planning, content creation, and stakeholder communication. Made significant impacts by elevating brand awareness and improving client relationships through targeted public relations strategies.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

6
6
years of professional experience
2004
2004
years of post-secondary education

Work History

Assistant Food & Beverage Manager

Sobou/ W Hotels French Quarter
New Orleans
01.2022 - 01.2023
  • Completed Marriott training for renovation and conversion of dining concept
  • Maintained Food and Beverage labor/food/beverage cost under proposed budget
  • Possessed knowledge of food and beverage preparation, standards in customer service and guest relation and etiquette
  • Organized schedules, workflows, and shift coverage to meet expected business demands.
  • Enforced company policies and procedures to strengthen operational standards across departments.

Guest Service Expert Lead

W Hotel French Quarter
New Orleans
01.2021 - 01.2022
  • Promoted high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
  • Managed customer complaints and rectified issues to complete satisfaction
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.

Lead Server

Sobou W Hotel French Quarter
New Orleans
01.2017 - 01.2021
  • Delivered expert clerical support to internal staff and management by efficiently handling a wide range of routine and special requirements.
  • Trained and guided new employees on tasks and responded quickly to questions, which improved understanding of job responsibilities.
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
  • Worked with a POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Analyzed and solved multifaceted problems that affected executive leaders and business initiatives

Education

Ged
New Orleans, LA

Skills

  • Sta Training
  • Scheduling
  • Client Relations
  • Problem Solving
  • Time Management
  • Microsoft Oce
  • Kronos
  • Payroll
  • Micros
  • Company Procurement Systems
  • Quality assurance
  • Conflict resolution
  • Workflow organization
  • Time management
  • Guest feedback analysis
  • Sanitation standards
  • Operational efficiency
  • Employee scheduling
  • Nutrition awareness
  • Hygiene regulations
  • Labor management
  • ABC standards
  • Service delivery management
  • Professionalism
  • Anticipating problems
  • Analytical skills
  • Goal setting
  • Inventory management software
  • Written communication
  • Decision-making
  • Calm and pleasant demeanor
  • Collaboration and teamwork
  • Sales promotion

Timeline

Assistant Food & Beverage Manager

Sobou/ W Hotels French Quarter
01.2022 - 01.2023

Guest Service Expert Lead

W Hotel French Quarter
01.2021 - 01.2022

Lead Server

Sobou W Hotel French Quarter
01.2017 - 01.2021

Ged
Jordan Lewis