HAYDEN HAWES
Assistant Manager
LOUISVILLE,KY
Summary
Dynamic leader with a proven track record at Wildwood Country Club, enhancing operational efficiency and driving sales growth through strategic planning and team leadership. Excelled in staff development and inventory control, significantly improving customer satisfaction and profitability. Skilled in fostering strong vendor relationships and boosting team morale for sustained success.
Overview
9
9
years of professional experience
Work History
Assistant Food & Beverage Manager
Big Spring Country Club
01.2025 - Current
- Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
- Continuously researched industry trends and competitor offerings to stay ahead of market demands and maintain a competitive edge.
- Streamlined processes within the department to increase overall productivity while maintaining quality standards.
- Developed strong relationships with vendors to negotiate favorable pricing and delivery schedules for products.
Assistant General Manager
Wildwood Country Club
10.2021 - 01.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Conducted regular competitor analysis to stay ahead in market trends and offerings.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Assisted in recruiting, hiring and training of team members.
Bartender
Wildwood Country Club
11.2019 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Outback Steakhouse
12.2018 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Delivery Driver
Papa Johns Pizza
02.2016 - 02.2018
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High School Diploma -
Oldham County Highschool
Buckner, KY06-2015
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Training and development background
- Budget control
- Sales techniques
- Strategic planning skill
- Financial reporting
- Team leadership strength
Certification
- ServSafe Food Handler's Certification
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets, par sheets, and loss/waste sheets
- Supervised team of 30 staff members.
- Managed a strict budget and stayed below threshold
- Managed labor cost, stuck to strict budget.
- Maintained great COGS while enhancing membership and customer experience.
- Facilitated Membership enhancing events; such as bourbon walks, bourbon cigar night, wine dinners/ tastings.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Languages
English
Full Professional
Software
Excel
Word
P&L reports
Budget spreadsheets
Interests
Work life balance
Growing Business knowledge
Growing Carrer Growth
Affiliations
- Wildwood Country Club
- Big Spring Country Club
Timeline
Assistant Food & Beverage Manager
Big Spring Country Club
01.2025 - Current
Assistant General Manager
Wildwood Country Club
10.2021 - 01.2025
Bartender
Wildwood Country Club
11.2019 - 01.2021
Server
Outback Steakhouse
12.2018 - 06.2019
Delivery Driver
Papa Johns Pizza
02.2016 - 02.2018
High School Diploma -
Oldham County Highschool
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