Caitlin Connors
Northampton,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Built lasting customer relationships to ensure return business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar Manager
Grove Street Pub & Grille
Catasauqua, PA
10.2022 - Current
- Handled simultaneous customers, team and business needs while avoiding unnecessary delays or errors.
- Created innovative drink menus, incorporating seasonal ingredients to attract diverse clientele.
- Analyzed customer feedback to refine service offerings and improve guest satisfaction rates.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Bar Manager
SUNSET GRILLE
Allentown, PA
06.2020 - 08.2022
- Created a welcoming and clean atmosphere for guests
- Provided excellent customer service to ensure a positive experience
- Managed inventory levels, optimizing stock turnover and minimizing waste.
- Closed out cash register and prepared cashier report at close of business.
- Oversaw daily bar operations, ensuring adherence to quality and service standards.
Bartender
Union and Finch
02.2021 - 08.2022
- Experience with high volume dining establishments
- Worked Lunch and dinner shift
- Checked customer IDs
- Prepared and served alcoholic beverages
- Provided friendly customer service
Skills
- Upbeat positive attitude, reliable
- Customer service 15 years
- Easily adaptable to change
- Goal-oriented
- Well-Organized
- Conflict resolution
- Time management
- Problem-solving
- Customer relationship building
Certification
Customer Service (17+ years) Customer Care (17+ years) Bartending (11 years) Sales Experience (19 years)
Timeline
Bar Manager
Grove Street Pub & Grille
10.2022 - Current
Bartender
Union and Finch
02.2021 - 08.2022
Bar Manager
SUNSET GRILLE
06.2020 - 08.2022