Caitlin Cowdrey
Flywire
Grand Rapids,MI
6
years of professional experience
Experienced partnership and operations professional with a strong background in onboarding, relationship management, and problem resolution. Skilled in cross-functional coordination, communication, and process accuracy.
Work History
Partner Success Specialist - Travel
2 Years 2 Months- Owned management of 22 contracted partner relationships to support seamless onboarding and maintained ongoing alignment with operational requirements.
- Established travel industry adaptation and identified where Financial Technology (FinTech) fits within travel ecosystem operations.
- Coordinated cross-functional workflows between sales, implementation, and support teams to resolve partner issues quickly.
- Coordinated travel to international conferences and events each quarter to identify opportunities for new partnerships and integrations.
- Reviewed partner documentation for accuracy, completeness, and compliance with internal process standards.
- Developed and implemented strategies to enhance partner relations.
Business Development Representative - Travel
2 Years 2 Months- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Developed travel industry expertise and combined Financial Technology (Fintech) abilities to support financial technology initiatives.
- Scheduled discovery meetings and advanced qualified opportunities into the pipeline.
- Qualified inbound and outbound leads against buying criteria and sales readiness.
- Prospected high-value accounts through outbound calls, emails, and social outreach.
- Managed CRM records with accurate activity tracking, notes, and follow-up tasks.
Dedicated Operations
1 Year 2 Months- Worked flexible hours across night, weekend, and holidays.
- Balanced independent tasks and team collaboration to achieve project goals.
- Maintained sustained performance across personal and team goals while identifying and securing new business opportunities.
- Owned management of 12 relationships by coordinating freight loads across the United States to support transportation operations.
Education
Master of Management - Business Management
- Cheer and STUNT Athletic Scholarship Recipient
Bachelor of Science - Business Administration
- Cheer and STUNT Athletic Scholarship Recipient
Skills
Partnership strategy
Onboarding processes
Partnerships
Performance analysis
Problem resolution
Team collaboration
Customer relations
Strong communication and interpersonal skills
Organizational skills
Creative thinking
Timeline
Partner Success Specialist - Travel
Flywire
08.2024 - CurrentRead More
Business Development Representative - Travel
Flywire
06.2022 - 08.2024Read More
Dedicated Operations
Fifth Wheel Freight
04.2021 - 06.2022Read More
Davenport University
Master of Management from Business Management
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Davenport University
Bachelor of Science from Business Administration
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