Caitlin Cozzi
Taneytown,MD
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
17
17
years of professional experience
Work History
Certified Nursing Assistant
Lorien Mount Airy
03.2024 - 07.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Built rapport with patients and families, providing emotional support during difficult times.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Radiology Scheduler
Johns Hopkins
07.2014 - 01.2022
- Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
- Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
- Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Supported clinical staff with administrative tasks such as distributing reports, filing paperwork, and tracking inventory to ensure seamless daily operations.
- Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
Radiology Receptionist
Community Radiology
08.2011 - 07.2014
- Contributed to the optimization of appointment booking systems by offering insightful feedback on user experience improvements.
- Cultivated a positive work atmosphere by consistently demonstrating professionalism, teamwork, and adaptability in various situations.
- Streamlined front office operations for improved patient flow and reduced wait times.
- Coordinated with clinical staff to ensure patients received timely follow-up communication regarding test results and treatment plans.
- Accurately recorded patient demographics, histories, referral sources, insurances information into electronic health records system to ensure proper documentation.
- Managed the collection of copayments and outstanding balances from patients, ensuring timely financial transactions within the department.
- Maintained a clean and organized reception area, creating a welcoming environment for patients and visitors.
Radiology Technician Assistant
Shady Grove Radiology
08.2007 - 07.2011
- Reduced patient wait times by effectively managing appointment schedules and accommodating emergency cases when necessary.
- Provided excellent customer service at all times to both internal colleagues and external clients such as referring physicians or insurance providers.
- Assisted in training new Radiology Technician Assistants on departmental processes and best practices, promoting consistency in service delivery across the team.
- Contributed to the continuous improvement of facility workflows by participating in team meetings and offering constructive feedback based on direct experience.
- Educated patients on post-procedure care instructions, fostering better understanding of follow-up steps and expectations.
- Supported Radiology Technicians during complex procedures by anticipating needs for additional supplies or equipment, ensuring a smooth process from start to finish.
- Demonstrated adaptability by cross-training in various imaging modalities, allowing for increased flexibility within the department when staffing shortages occurred.
- Maintained a safe environment for patients and staff by adhering to strict radiation safety guidelines and protocols.
- Streamlined the workflow for radiologists, efficiently preparing examination rooms and equipment for daily use.
- Performed Bone Density exams proficiently and accurately.
Education
Bachelor of Arts - Business Administration
University of Phoenix
Tempe, AZHigh School Diploma -
Damascus High School
Damascus, MD06.2006
Skills
- Patient Relations
- Medical terminology knowledge
- Patient Lifting
- Mobility Assistance
- Direct Patient Care
- Observing responses
- Patient-focused care
- In depth documentation
Timeline
Certified Nursing Assistant
Lorien Mount Airy
03.2024 - 07.2024
Radiology Scheduler
Johns Hopkins
07.2014 - 01.2022
Radiology Receptionist
Community Radiology
08.2011 - 07.2014
Radiology Technician Assistant
Shady Grove Radiology
08.2007 - 07.2011
Bachelor of Arts - Business Administration
University of Phoenix
High School Diploma -
Damascus High School
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