Caitlin Critchfield

PetSmart

Criag Ranch, TX

01.2012 - Current

Assisted in managing the daily operations of a large retail store, including customer service, cashiering, and stocking.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Protected store assets by assisting with audits, routine cycle counts and physical inventory.
Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Handled customer inquiries and complaints with professionalism and patience.
Facilitated and developed lasting relationships with clients to increase client retention.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Placed special orders or called other stores to find desired items.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assisted with grooming services such as bathing, brushing, nail trimming.
Provided support during emergency situations involving injured or sick animals.
Coordinated with veterinarians to ensure medical needs of guests were met.
Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
Delivered excellent service to pet owners to drive repeat business.
Administered medications to animals.