Caitlin Delventhal
Grand Rapids,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Case Management Intern
Exodus Place
01.2024 - Current
- Improved client access to community resources by maintaining a current knowledge of available services and programs.
- Managed caseload of 135 men effectively, prioritizing urgent needs while maintaining attention to long-term goals for each client.
- Completed new client intakes into the program. Completed administrative tasks for new clients.
- Completed documentation on Virtual Case Manager, Microsoft Office, and Google.
Intern /Supports Coordinator
D.A. Blodgett St. Johns
08.2022 - 09.2023
- Maintained a caseload of 30 children aged 0-17 with disabilities and their families coordinating various services and connecting them to needed resources.
- Documented meetings and maintained case files on ECR. Billed all face to face time to Medicaid.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Individual Community Living Support
IKUS - Indian Trails Camp
07.2022 - 04.2023
- Worked one-on-one with adults who have a wide range of developmental disabilities to enrich their lives and equip them for greater independence.
- Developed and implemented individualized service plans to address client needs and preferences.
- Maintained detailed records of client progress and communicated updates to case managers regularly.
Team/Shift Lead
McDonalds
07.2020 - 04.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Completed weekly schedules and payroll.
Education
Bachelors of Social Work - Social Work
Grand Valley State University
Grand Rapids, MI04.2023
Skills
- Microsoft Office Suite
- Detail Oriented
- Effective Communication
- Time Management
- Administrative tasks
- Leadership
- Results Driven
- Interpersonal Skills
Timeline
Case Management Intern
Exodus Place
01.2024 - Current
Intern /Supports Coordinator
D.A. Blodgett St. Johns
08.2022 - 09.2023
Individual Community Living Support
IKUS - Indian Trails Camp
07.2022 - 04.2023
Team/Shift Lead
McDonalds
07.2020 - 04.2023
Bachelors of Social Work - Social Work
Grand Valley State University