Proficient in the use of computers and telecommunication modalities in documenting, tracking, and conveying information Ability to navigate in a windows environment, utilizing a mouse, and electronic medical record system application
CAITLIN DENNIS
Registered Nurse
Vallejo,CA
Summary
Dedicated expert Registered Nurse professional offering 25 years proven clinical knowledge. Seasoned Charge Nurse with extensive telecommunications experience. Telehealth triage of Medicine and OB/GYN patients, expertise in Pediatrics. Exceptional patient care with natural interpersonal strengths and technical abilities. Proficient in electronic medical record charting and interdisciplinary collaboration focused on optimizing patient triage, care, advice and treatment. Quality-focused and efficiency-driven leader with team-oriented emphasis. Extensive history of leveraging critical thinking, analysis and medical knowledge to deliver superior care in high-pressure environments. Prioritizes clinical and operational tasks in fast-paced medicine settings.
Overview
30
30
years of professional experience
2
2
years of post-secondary education
Work History
Advice Charge Registered Nurse
KAISER PERMANENTE, Vallejo AACC
Vallejo , CA
05.2020 - Current
- Provide workflow direction and clinical advice consultations for Advice Nurses via RN Clinical Support phone line.
- Review daily schedules and telecommunications status through Real-Time Adherence.
- Designate and delegate emergency call assignments appropriately and coordinates duties of health care team members.
- Collaboration with Managers, Call Center Medical Doctors, and health care team members.
- Receive, manage, and resolve escalated issues.
- Complete special projects as directed by Management.
- Coordinate and conduct workflow and departmental policy huddle meetings for RNs.
- Conduct double jacking call listening sessions, provide feedback and evaluation.
- Provide technical assistance to staff for Epic Kaiser Permanente Health Connect (KPHC), Outlook, Microsoft Teams, Sessions, Cisco Softphone, KPATHS, headset and trouble shoot IT/computer issues.
- Clinical resource and support to both Advice RNs and RN Management.
- Collaborate with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Travel Charge Registered Nurse
KAISER PERMANENTE, Vallejo AACC
Vallejo , CA
12.2018 - 05.2020
- Provide expert consultation, support and problem resolution via travel clinical phone for Northern California Kaiser Permanente Medicine and Injection Clinics.
- Review daily Travel RN schedules to confirm employee check-in is consistent with scheduled Travel Telephone Appointments.
- Daily collaboration with Travel Managers and Travel Clerk/Medical Assistant regarding scheduled appointments and Travel RN assignments.
- Research and resolve escalated issues.
- Complete special projects as directed by Management.
- Coordinate message priority and Travel RN assignments.
- Train staff on new software program changes/updates, travel education and work- flows, departmental policies and procedures as directed by Management.
- Facilitate double jacking call listening sessions.
- Provide technical assistance to staff for technical issues.
- Clinical resource and support to Travel RNs, Clerk/Medical Assistant and Management.
- Complete Travel Telephone Appointments.
Travel Registered Nurse
KAISER PERMANENTE, Vallejo AACC
Vallejo , CA
09.2008 - 12.2018
- Perform systematic and comprehensive nursing assessment of member's health, lab, medication, immunization history and current health status to determine travel needs.
- Review of travel itinerary details to determine, implement and coordinate plan of care for individual travelers and families during travel appointments.
- Provide education and explanation of recommended travel immunizations and medications.
- Pend travel and routine immunizations, lab serologies, medication orders based on health assessment and travel itinerary needs.
- Schedule appointments, interpret lab serologies, provide instructions for medications, immunizations and recommended travel precautions.
Advice Registered Nurse
KAISER PERMANENTE, Vallejo AACC
Vallejo , CA
01.1999 - 09.2014
- Comprehensive, systematic nursing assessment of physiological and mental health of Adult, OB/GYN and Pediatric members.
- Appointment and Advice Call Center, Pediatric Queue x 15 years.
- Identify member's needs, formulate goal directed plan of care to establish patient care priorities, implement and coordinate member's care.
Staff RN II
KAISER PERMANENTE HOSPITAL
Vallejo , CA
06.1998 - 01.1999
- Acute Medical-Surgical, Pediatrics, Postpartum direct inpatient care.
Pediatric RN
DAVID GRANT MEDICAL CENTER, TRAVIS
, CA
07.1997 - 06.1998
- Acute Pediatric direct inpatient care.
Education
Associates Degree of Nursing -
Napa Valley College
08.1995 - 05.1997
Skills
Clinical Workflow and Advice Support for RN Staff
undefinedSoftware
Epic Kaiser Permanente Health Connect (KPHC), Outlook, Microsoft Teams, Sessions, Cisco Softphone, KPATHS, Seinheiser and other headsets
Accomplishments
- Integral in establishment of Vallejo Appointment and Advice Call Center Regional Travel Department and ongoing internal development 2008-2020.
- Travel Questionnaire Development Project.
- Professional Performance Committee.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I dwell in possibility.
Emily Dickinson
Timeline
Advice Charge Registered Nurse
KAISER PERMANENTE, Vallejo AACC
05.2020 - Current
Travel Charge Registered Nurse
KAISER PERMANENTE, Vallejo AACC
12.2018 - 05.2020
Travel Registered Nurse
KAISER PERMANENTE, Vallejo AACC
09.2008 - 12.2018
Advice Registered Nurse
KAISER PERMANENTE, Vallejo AACC
01.1999 - 09.2014
Staff RN II
KAISER PERMANENTE HOSPITAL
06.1998 - 01.1999
Pediatric RN
DAVID GRANT MEDICAL CENTER, TRAVIS
07.1997 - 06.1998
Associates Degree of Nursing -
Napa Valley College
08.1995 - 05.1997
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