Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Fabela

Denton,TX

Summary

I am a very motivated business woman that thrives on efficiency, growth and success. In all the things that are required to obtain these things, I am extremely personable, able to problem solve, forward-thinking, uses independent decision making skills and judgement to positively impact company success and growth.

Overview

13
13
years of professional experience

Work History

Senior Manager/Trainer

Supercuts
01.2019 - 01.2024
  • Provided strong leadership to enhance team productivity and morale.
  • Improved team performance by providing comprehensive and continuous learning through seminars, training sessions and fostering a collaborative work environment.
  • Developed strategic plans for business growth, resulting in increased revenue.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs.

Salon Manager

Supercuts
03.2014 - 01.2024
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Oversaw all daily salon operations, including but not limited to all employee and customer relations or problems/needs.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Boosted sales by offering personalized recommendations based on client needs.

Hairstylist

Supercuts Hair Salons
03.2011 - 06.2013
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.

Education

No Degree - Business Communications/Teaching

North Central Texas College
Corinth, TX

High School Diploma -

Hebron High School
Carrollton, TX
05.2011

Skills

  • Client Satisfaction
  • Customer service excellence
  • Team leadership
  • Staff training
  • Goal setting
  • Decision-Making Skills
  • Business Development
  • Client retention
  • Conflict resolution
  • Quality control
  • Time management

Timeline

Senior Manager/Trainer

Supercuts
01.2019 - 01.2024

Salon Manager

Supercuts
03.2014 - 01.2024

Hairstylist

Supercuts Hair Salons
03.2011 - 06.2013

No Degree - Business Communications/Teaching

North Central Texas College

High School Diploma -

Hebron High School
Caitlin Fabela