Caitlin Foster
Apopka,FL
Summary
Dedicated professional with demonstrated strengths in customer service, time management and data tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Senior Client Advocate
Morgan & Morgan
06.2021 - Current
- Reviewed completed work for accuracy and compliance with company standards.
- Assigned tasks based on individual skills and workload balancing needs.
- Managed data entry teams and provided guidance on daily tasks.
- Deliver e-learning and in-classroom instruction to groups of 5-10 employees, develop training materials, and use differentiated instruction techniques.
- Writing reports regarding audits and reviews and presenting findings to management.
Member Representative Specialist
FAIRWINDS
04.2024 - 10.2024
- Manage payment transactions, including both cash and credit card payments, and provide customer refunds as needed.
- Provide suggestions to clients to deliver ideal banking products, including bank accounts and investment accounts.
- Attended to customer requests, including cashing checks, depositing money, and writing money orders.
General Manager
Culver's
05.2017 - 05.2021
- Directed employee selection, retention and continuous improvement.
- Structured internal operations and outlined policies and procedures.
- Establish a work culture of accountability to drive operational excellence and lead initiatives to improve staffing coverage and increase team morale.
Education
Bachelor of Science - Criminal Justice and Psychology
University of Central Florida
Orlando, FL05.2028
Associate in Arts -
Valencia Community College
Orlando, FL04.2024
Skills
- Empathy and Understanding
- Training and Development
- Strong Communication
- Teamwork and Loyalty
- Data Entry
- Adaptability and Flexibility
- Presenting and Report Writing
Timeline
Member Representative Specialist
FAIRWINDS
04.2024 - 10.2024
Senior Client Advocate
Morgan & Morgan
06.2021 - Current
General Manager
Culver's
05.2017 - 05.2021
Associate in Arts -
Valencia Community College
Bachelor of Science - Criminal Justice and Psychology
University of Central Florida
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