Vickie Lewis
Champaign,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Senior Client Advocate
Monge & Associates Law Firm
06.2017 - 06.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Implemented strong closing skills with ability to positively influence potential client to hire law firm.
Financial Services Representative
E*TRADE Financial
04.2016 - 06.2017
- Provided clear and accurate responses to U.S and International Customers
- Processed domestic and international wires, checks and ACH request
- Maintained updated records of all financial transactions to support traceability.
- Provide Stock Ticker Quote Information & E*Trade website navigation assistance
- Monitored changes in financial markets and kept clients informed of latest developments.
Account Representative Auto Loans
Fidelity Bank
05.2014 - 03.2016
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments, assist with repayment options to bring accounts current.
- Supported customer satisfaction through regular follow-up and communication.
- Ranked in top 5% to consistently exceed monthly goals and attain bonus incentives.
Collections Specialist
FAMS
02.2013 - 05.2014
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Contracted with US Department of Education requiring federal security clearance.
- Customized repayment options to assist borrowers out of student loan default
Education
Bachelor of Arts - Economics
University of Illinois At Urbana-Champaign
Champaign, IL05.
Skills
- Client Retention
- Sales and Upselling
- Calm and Professional Under Pressure
- Time Management Skills
- Sales Quota Achievement
- Call Volume and Quality Metrics
- Understanding Customer Needs
Timeline
Senior Client Advocate
Monge & Associates Law Firm
06.2017 - 06.2023
Financial Services Representative
E*TRADE Financial
04.2016 - 06.2017
Account Representative Auto Loans
Fidelity Bank
05.2014 - 03.2016
Collections Specialist
FAMS
02.2013 - 05.2014
Bachelor of Arts - Economics
University of Illinois At Urbana-Champaign
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