Caitlin Foust

Our company motto is "Taking care of people, protecting what matters."

• Conducted regular patrols to identify and report suspicious activities or breaches.
• Responded promptly to alarms and emergency situations, ensuring swift resolution.
• Assisted in enforcing access control procedures for visitors and employees.
• Maintained detailed logs of daily activities, incidents, and irregularities observed.
• Assisted visitors and customers to provide directions, answer questions and meet requests.
• Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
• Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
• Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
• Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
• Responded quickly to incidents and assessed active situations for security concerns.

Seasonal sales associate 2022, 2023, 2024 and 2025.

• Assisted customers in product selection to enhance shopping experience
• Processed transactions accurately using point-of-sale systems
• Maintained merchandise displays and ensured stock availability
• Collaborated with team members to achieve sales targets
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Engaged with customers to build rapport and loyalty.

• Monitored performance metrics, identifying areas for improvement in service quality.*
• Developed training materials to enhance staff skills and operational knowledge.
• Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
• Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.

Being both a guest services attendant and a party host, my responsibilities varied. As a guest services attendant my focus was to wait on arcade guests. I also provided assistance at other attractions within the entertainment complex.

As a party host, i would escort parties to their suite and inform them of the itinerary planned for their day.

• Prepared and served ice cream creations using proper techniques and equipment.
• Maintained cleanliness and organization of work area to ensure compliance with health standards.
• Assisted customers with menu choices, providing recommendations based on preferences and dietary needs.
• Operated cash register, accurately processing transactions and handling customer payments.