Caitlin Frounfelter

• Responsible for opening and closing the store
• Cash management essential to daily routine
• Oversaw new hire training and orientation
• Supported staff by completing office ordering and maintenance
• Supervised and completed trade floor projects in compliance with company standards
• Maintained rotating tile displays and stock to encourage marketability
• Assisted guests with product recommendations to enhance shopping experience
• Upheld company standards of accountability and engagement with booksellers
• Managed inventory systems to ensure accurate stock levels and efficient replenishment processes.
• Curated book displays to drive sales and promote seasonal themes, increasing customer engagement.
• Mentored junior booksellers, providing guidance on best practices in sales techniques and product knowledge.
• Implemented process improvements that streamlined daily operations and enhanced overall store efficiency.
• Managed daily financial transactions, ensuring accurate accounting records and cash handling procedures were followed.

• Corresponded with students and parents to mediate complications and questions
• Ensured privacy compliance and provided clerical assistance
• Audited and approved events for event planning
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

Graduated High Honors on Dean’s List