Caitlin Gaines
Lyman,ME
Summary
A highly motivated and detail-oriented student with strong leadership, customer service, and problem-solving abilities. Demonstrated expertise in staff training, employee engagement, and operational management within retail sales and food service. Skilled in tasks such as cash reconciliation, product promotion, and maintaining service excellence. Currently pursuing a Bachelor’s degree in Health Sciences, with a solid foundation in psychology, anatomy, physiology, and medical terminology. Eager to transition into the healthcare field to leverage exceptional interpersonal, organizational, and critical thinking skills, while expanding knowledge and fostering a lifelong career in healthcare
Overview
5
5
years of professional experience
Work History
Shift Team Lead
The Holy Donut
Arundel, ME
03.2024 - 12.2024
- Maintained positive working relationship with fellow staff and management.
- Addressed customer complaints promptly and professionally in order to maintain good customer relations.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Maintained safe food handling practices to prevent germ spread.
Sales Associate
TJX Companies
Biddeford, ME
10.2020 - 03.2024
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Helped with purchases and signed customers up for rewards program.
Sales Floor Associate Cashier
Target
Biddeford, ME
11.2019 - 10.2020
- Restocked shelves, racks, and bins with the latest merchandise and changed signage to promote special items.
- Initiated friendly conversations with customers to determine the level of assistance required.
- Welcomed customers, offering assistance to help find store items.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Education
Bachelors - Health Sciences
University of Southern Maine
Portland, ME05-2025
Skills
- Staff Training and Development
- Strong Leadership Abilities
- Employee Motivation and Engagement
- Effective Decision-Making Skills
- Team Building and Collaboration
- Cash Reconciliation
- Customer Service Excellence
- Clear and Professional Communication
- Multitasking and Time Management
- Critical Thinking and Problem Solving
- Proficiency in Medical Terminology
- Foundational Knowledge in Psychology, Anatomy, Physiology, Chemistry, Biology, and Mathematics
- Proficient in Excel
Timeline
Shift Team Lead
The Holy Donut
03.2024 - 12.2024
Sales Associate
TJX Companies
10.2020 - 03.2024
Sales Floor Associate Cashier
Target
11.2019 - 10.2020
Bachelors - Health Sciences
University of Southern Maine
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