Caitlin Giffen

Floor Manager/Shift Lead

• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
• Supervising general operations of staff (servers, bartenders, food runners, hosts, approx. 12 employees)

Server

• Mentored team members to enhance professional development and accountability in workplace.
• Submitted reports to senior management to aid in business decision-making and planning.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

• Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
• Cultivated community and media relations through social media and other communication channels to support program, coordinate parents volunteers, and organize travel events.
• Taught players how to run specific game plays in order to build cohesive, structured team.
• Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.

Private community pool where I first participated in summer league swim team, and went on to become a lifeguard, assistant coach, and swim instructor.

• Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
• Taught daily swim instruction to students varying in ages and skill levels.
• Helped run in-house required mock drills and monthly in-house training.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Provided primary customer support to internal and external customers.
• Organized parent volunteers
• Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.