Caitlin Harbaugh
Hagerstown
Summary
Experienced in dedicated customer service positions with a demonstrated history of leadership skills within each role. Skilled in intelligently collaborating to develop more efficient workflows. Consistently delivering quality service with a smile.
Hardworking General Laborer with dedicated work ethic and solid industry background. Knowledgeable with operations of heavy and light equipment to accomplish tasks. Reliable and works well in varying conditions.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
TOM Team
Amazon
Hagerstown
04.2024 - Current
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Maintained updated knowledge through continuing education and advanced training.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained up-to-date knowledge of inspection techniques, codes, ordinances and regulations.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Followed safety precautions when loading, unloading packages into, out of vehicle.
- Managed inventory of delivery supplies, such as packaging, labels, and delivery forms.
- Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
- Scanned inbound and outbound packages to sort for destination.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Coordinated with dispatch and team members via radio or phone to share updates and receive instructions.
- Adhered strictly to traffic laws while driving a commercial vehicle.
- Performed routine air and fluid checks and refueling for vehicles.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Delivered goods in a safe manner that minimized risk of damage or loss.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Secured merchandise, avoiding damage during transportation.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Adhered to company policies and procedures related to safety and security standards.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Kept the cab area clean and organized at all times.
- Reported mechanical problems encountered with vehicles to dispatch.
- Kept accurate logs of all deliveries and trips.
RTS
Amazon
Wiliiamsport
07.2020 - Current
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Followed company policies and procedures for secure package handling.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Stacked boxes onto pallets in an efficient manner.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Labeled parcels accurately according to company guidelines.
- Palletized boxes to increase movement and shipment efficiency.
- Maintained clean and organized work area, adhering to safety standards.
Driver Trainer
Amazon
Wiliiamsport
07.2020 - Current
- Developed and implemented driver training programs to meet company standards.
- Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
- Supervised field trips for students participating in driver's education classes.
- Monitored trainees' progress throughout the course of instruction and documented results.
- Inspected vehicles prior to use during training sessions for any potential issues that could affect safety.
- Demonstrated various types of maneuvers with a vehicle, such as parallel parking or three-point turns.
- Conveyed importance of company standards and regulations.
- Gave constructive feedback to students to improve learning and progress against course objectives.
- Maintained records related to driver training programs, such as attendance logs or certification documents.
- Explained proper maintenance practices for a variety of vehicles, such as checking oil levels or tire pressure before each trip.
- Explained and showed video images to teach emergency driving techniques, driving in ice and snow and avoiding collisions.
- Organized and submitted company forms and regulatory documents.
- Instructed drivers on proper procedures for operating trucks, including shifting gears and backing up trailers.
- Oversaw many training miles alongside all new drivers.
- Led students through parallel parking and other parking configurations in parking lot without other traffic.
Cashier
Sheetz
Hagerstown
01.2018 - 01.2021
- Scanning and sorting returned packages
- Maintaining accurate logs and reports as required
- Adhering to safety requirements
- Problem solving packages that return to station
- Getting packages reattempted by return to station drivers
- Fast-paced environment
- Accepted cash and credit card payments, issued receipts and provided change.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Answered phone calls to assist customers with questions and orders.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted and balanced cashier drawers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Verified customer age requirement for alcohol or tobacco purchases.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Worked closely with front-end staff to assist customers.
- Collected payments and provided accurate change.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Cleared sidewalks of ice and snow during cold weather season.
- Cleaned and maintained all equipment used in facility maintenance operations.
- Operated shovels to excavate, move and load earth and other materials.
- Removed debris from work sites using hand tools or power tools as directed.
- Cleaned worksite after job completion according to company standards.
Dietary Aid/ House Keeping
Homewood retirement center
Williamsport
01.2009 - 01.2018
- Keeping safe and sanitary environment for film development
- Printing, cutting, and developing film in proper PPE
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Swept sidewalks and driveways of debris.
- Dusted furniture, machines or equipment.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Emptied wastebaskets and replaced liners.
- Scrubbed walls to remove scuff marks or stains.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Serviced, cleaned and restocked restrooms.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
Education
Hagerstown Community College
Hagerstown, MD01.2011
Diploma -
Williamsport High School
Wiliiamsport, MD01.2007
Skills
- Microsoft Office Suite
- T56 Scanner
- Dot certified
- Tractor trailer hauler
- Driver trainer
References
- Holly Embly, 301-992-0240
- Dianne Mills, 301-491-0135
- Casey Keyfauver, 301-573-9759
Timeline
TOM Team
Amazon
04.2024 - Current
RTS
Amazon
07.2020 - Current
Driver Trainer
Amazon
07.2020 - Current
Cashier
Sheetz
01.2018 - 01.2021
Dietary Aid/ House Keeping
Homewood retirement center
01.2009 - 01.2018
Hagerstown Community College
Diploma -
Williamsport High School