Caitlin Hess
Ware,MA
Summary
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Cedarbrook Village Senior Living
06.2022 - Current
- Collaborated with healthcare team to develop and implement personalized care plans for patients.
- Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
- Provided empathetic support to patients experiencing emotional distress or confusion.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Retail Sales Associate
TJMAXX
05.2020 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
ASN - Nursing
Springfield Technical Community College
Springfield, MA05-2025
High School Diploma -
Ware Junior Senior High School
Ware, MA06-2021
Skills
- Direct patient care
- HIPAA compliance
- Reliable team player
- ALS/BLS certified
- CNA certified
- HHA certified
- Dementia Training Certified
Certification
- Advanced Cardiovascular Life Support (ACLS) - American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
- Certified Nursing Assistant
Timeline
Certified Nursing Assistant
Cedarbrook Village Senior Living
06.2022 - Current
Retail Sales Associate
TJMAXX
05.2020 - 05.2022
- Advanced Cardiovascular Life Support (ACLS) - American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
- Certified Nursing Assistant
ASN - Nursing
Springfield Technical Community College
High School Diploma -
Ware Junior Senior High School
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