Caitlin Heveran
Corona,CA
Summary
Developed strong interpersonal and multitasking skills in childcare-focused environment, ensuring nurturing and organized setting. Expertise in managing daily routines, conflict resolution, and creative engagement with children.
Developed key skills in fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.
Personable and reliable individual with passion for providing exceptional customer service and ensuring pleasant dining experience. Understands food safety standards and proper sanitation techniques, with skills in multitasking and maintaining clean and organized workspace. Committed to contributing to positive team environment and ensuring customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Babysitter
N/A
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Dispatcher/Customer Service
NextGen Flight Academy
05.2024 - Current
- I work with our flight students, in the aspect of their purchasing and marketing our school
- Managed daily scheduling and dispatching of flight instructors to ensure maximum resource efficiency.
- Provided prompt and courteous customer service, addressing student inquiries and concerns effectively.
- Assisted in incident management by documenting and reporting any safety-related issues immediately.
- Facilitated training sessions for new dispatchers, sharing best practices in customer service and operations.
- Resolved conflicts efficiently between flight students and instructors, fostering a positive learning environment.
Food Service Worker
Little Caesars Pizza
04.2022 - 05.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
Education
High school diploma -
Hillcrest High School
Riverside, CA07.2024
Education - Education
UC Riverside
Riverside, CA11.2025
Skills
- Pet Sitting
- Clean workspace maintenance
- Food preparation
- Public speaking
- Cash handling
- Leadership
- Childcare
- Customer service
- Driving
- Toddler Care
- Babysitting
- Quick thinking
- Communication skills
- Safe work practices
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Following directions
- Critical thinking
- Dependability
- Child supervision
- Attention to detail
Certification
Driver's License
Languages
English - Expert
American Sign Language - Beginner
Timeline
Dispatcher/Customer Service
NextGen Flight Academy
05.2024 - Current
Food Service Worker
Little Caesars Pizza
04.2022 - 05.2024
Babysitter
N/A
High school diploma -
Hillcrest High School
Education - Education
UC Riverside