Caitlin Hoskin
Flagstaff,AZ
Summary
Customer-focused professional with extensive experience in corporate, healthcare, education, and small-business sectors. Demonstrated expertise in managing customer relationships, resolving complex issues, and ensuring high-quality service delivery. Currently operates a marketing LLC while gaining hands-on experience in a customer-facing role within the food truck industry. Holds a Master's degree in Digital Audience Strategy, enhancing communication and engagement skills.
Overview
5
5
years of professional experience
Work History
Marketing Consultant
Mogollon Marketing LLC
Overgaard, Arizona
08.2024 - Current
- Founded and manage a marketing LLC supporting customer engagement and brand communication for small businesses.
- Serve as the primary point of contact for clients, managing ongoing communication, expectations, and deliverables.
- Support customer-facing marketing initiatives for Wild Women Saloon & Grill, 260 Brewery, and the Wild Women Food Truck.
- Respond to client needs, incorporate feedback, and ensure satisfaction with the services provided.
- Balance multiple priorities while maintaining consistent communication and service quality.
- Create engaging content for digital platforms and social media channels.
- Advise clients on branding and positioning within competitive markets.
- Manage social media accounts, including developing content calendars and posting regularly.
- Address marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.
- Design sleek, on-brand graphics for traditional and digital marketing campaigns.
- Support clients in raising brand recognition through strategic marketing.
- Provide training and support to clients on marketing best practices and tools.
Chef and Food Truck Operator
Wild Women Saloon and Grill
Overgaard, AZ
11.2025 - 02.2026
- Operated a customer-facing food truck, delivered high-volume service in fast-paced environments.
- Provided direct customer service, ensured positive guest experiences, and timely issue resolution.
- Managed order flow, responded to customer concerns in real time, and maintained service efficiency during peak periods.
- Coordinated with team members to ensure smooth operations and consistent service standards.
- Managed inventory, prep schedules, and operational readiness for service days and events.
- Ensured compliance with food safety, sanitation, and health standards.
- Prepared diverse menu items in high-volume kitchen environment.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Ensured compliance with health regulations and food safety practices.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Checked quality of raw materials before use.
- Stored foods correctly using correct storage containers and labeling systems.
Account Management Specialist
Medline Industry
Northfield, Illinois
11.2023 - 04.2024
- Supported a portfolio of assigned customer accounts, ensuring timely service, accurate information, and ongoing satisfaction.
- Conducted regular customer check-ins to assess needs, address concerns, and provide service updates.
- Collaborated cross-functionally with internal teams to resolve service issues and deliver tailored account support.
- Assisted with pricing reviews, service requests, and contract-related inquiries.
- Generated account performance reports and supported resolution of escalated customer concerns.
- Assisted customers in selecting appropriate products and services for their needs.
- Maintained detailed records of client interactions in the customer relationship management system.
- Managed multiple accounts simultaneously, ensuring all deadlines were met.
- Prepared presentations for prospective clients highlighting company capabilities.
- Conducted regular meetings with clients to review performance metrics.
- Generated reports on sales metrics, customer feedback and other key performance indicators.
- Responded promptly to customer inquiries via phone, email, or other communication channels.
Customer Service Representative
Arizona State University, Tempe Campus
Tempe, Arizona
10.2022 - 10.2023
- Provided high-volume customer service support to ASU students via phone and digital channels.
- Assisted with account access, course registration, login issues, and general university inquiries.
- Delivered clear, accurate information while maintaining empathy and professionalism.
- Utilized active listening and problem-solving skills to resolve concerns efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with inquiries and product information via phone and email.
- Resolved customer complaints by identifying issues and providing solutions promptly.
- Maintained detailed records of customer interactions in the CRM system.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Success Associate
Caris Life Sciences
Tempe, Arizona
01.2021 - 09.2022
- Provided customer support to healthcare professionals through inbound and outbound communications.
- Delivered timely case and test status updates to oncologists and pathology offices.
- Coordinated follow-ups with external offices to ensure accurate specimen tracking.
- Routed patient and provider inquiries to appropriate departments to ensure resolution.
- Maintained accurate records, and supported compliance-focused communication processes.
- Responded to customer inquiries via phone and email with accurate information.
- Collaborated with cross-functional teams to resolve customer issues efficiently.
- Maintained customer records using CRM software for effective communication tracking.
- Gathered customer feedback to improve service offerings and client satisfaction.
- Documented interactions in the system for future reference and analysis.
- Developed and maintained positive relationships with customers through effective communication.
- Maintained up-to-date knowledge of products and services offered by the organization.
Education
Master of Science - Digital Audience Strategy
Arizona State University
Tempe, AZ05-2023
Bachelor of Arts - Mass Communication And Media Studies
Arizona State University
Tempe, AZ12-2021
Skills
- Inventory management and food safety compliance
- Customer service and customer success
- Issue resolution and escalation handling
- Cross-functional communication
- Professional written and verbal communication
- Microsoft efficiency
- Multitasking and organization
- Company safety standards and performance assessments
Timeline
Chef and Food Truck Operator
Wild Women Saloon and Grill
11.2025 - 02.2026
Marketing Consultant
Mogollon Marketing LLC
08.2024 - Current
Account Management Specialist
Medline Industry
11.2023 - 04.2024
Customer Service Representative
Arizona State University, Tempe Campus
10.2022 - 10.2023
Customer Success Associate
Caris Life Sciences
01.2021 - 09.2022
Bachelor of Arts - Mass Communication And Media Studies
Arizona State University
Master of Science - Digital Audience Strategy
Arizona State University