Caitlin Kelly
Yorktown,VA
Summary
Enthusiastic human services worker with strong work ethic and focus on client's unique and individual needs. Experience providing case management services to individuals with serious mental illness and/or a co-occurring diagnosis in a community-based setting. Skilled in interpersonal communication, community resources and crisis intervention.
Overview
6
6
years of professional experience
Work History
Path Outreach Specialist - Homeless Services
Hampton-Newport News Community Services Board
Newport News & Hampton, VA
07.2020 - Current
- Outreach, assess and advocate for individuals experiencing serious mental illness/co-occurring disorders and homelessness
- Document client progress in confidential electronic health record (Profiler) and the Homeless Management Information System (HMIS) database in a timely manner
- Provide comprehensive case management services, create needs assessments and connect clients to appropriate community resources
- Work collaboratively with community partners to provide appropriate referrals and requests to meet consumer needs
- Trained in crisis intervention, non-violent intervention, suicide intervention, CPR/first aid
- Assume supervisory duties on an as-needed basis
Path Outreach Assistant - Homeless Services
Hampton-Newport News Community Services Board
Newport News & Hampton, VA
01.2020 - 07.2020
- Assist clients with gaining health insurance, income supports, entitlements, food, housing and activities of daily living
- Provide encouragement and supportive counseling to clients to build rapport and best identify their unique needs
Intern - Psychosocial Day Treatment Program
Hampton-Newport News Community Services Board
Hampton, VA
07.2019 - 01.2020
- Assisted 30+ patients daily that carry a serious mental illness and/or co-occurring diagnosis with developing coping skills and achieving treatment goals
- Created psycho-educational groups to help clients with vocational training, self-improvement and independence, medication management
General Manager
Aromas Coffeehouse
Williamsburg, VA
05.2016 - 08.2019
- Enhanced operational efficiency and productivity by managing budgets, accounts and payroll
- Coordinated and managed 35 staff members to maximize customer satisfaction, operational efficiency and business profits
- Increased profits by 9% within one year through restructure of business line
- Developed succession plans and promotion paths for all staff
- Devised hiring and standing policies for the company
Education
Bachelor of Science - Human Services
Old Dominion University
Norfolk, VA2019
Associate of Science - Social Sciences
Thomas Nelson Community College
Hampton, VA2015
Volunteer History
United Methodist Family System, Norfolk, VA Foster Care Respite (2017-present)
- Provide respite and direct support for children in foster care. Working with various agencies to ensure the best care and future for each child.
The Natasha House, Yorktown, VA, Volunteer (2019-2020)
- Provide direct support, vocational training and academic activities for mothers and their children experiencing homelessness. Work in clerical position to organize fundraising events and provide resources to clients. (6 hours/week)
Link of Hampton Roads, Newport News, VA, Volunteer
2010-2018 PORT Emergency Winter Shelter
- Provided direct support to clients in homeless shelter setting. Assisted with resources, meals and other needs. (6 hours/week)
2018-2019 Link Resource Office
- Provided direct support, resources, clothing and food to people experiencing homelessness. Performed clerical duties including referrals and updating client database. (8 hours/week)
Timeline
Path Outreach Specialist - Homeless Services
Hampton-Newport News Community Services Board
07.2020 - Current
Path Outreach Assistant - Homeless Services
Hampton-Newport News Community Services Board
01.2020 - 07.2020
Intern - Psychosocial Day Treatment Program
Hampton-Newport News Community Services Board
07.2019 - 01.2020
General Manager
Aromas Coffeehouse
05.2016 - 08.2019
Bachelor of Science - Human Services
Old Dominion University
Associate of Science - Social Sciences
Thomas Nelson Community College
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