Morgan Zalewski
Mental Health Case Manager
Yorktown,VA
Summary
Mental Health Case Manager with proven track record in client communication and problem resolution. Adept at managing patient inquiries, multitasking various tasks, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
7
7
years of professional experience
4038
4038
years of post-secondary education
1
1
Certification
Work History
Case Manager
Hampton Newport News Community Services Board
02.2024 - Current
- Collect and verify health insurance information and connect clients to appropriate mental health service providers via referall.
- Educate clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Serve as a point of contact for families, providers, schools and other staff to provide seamless communication and connection to others, services and pertinent documents as needed.
- Assist clients in crisis situations by providing immediate support including risk assessments and coordinating necessary services.
Service Coordinator
Hampton Newport News Community Services Board
02.2024 - Current
- Coordinate and monitor client service activities and participation to confirm service effectiveness related to individual goals.
- Prioritize positive and non-judgmental engagement with clients, providers, and funding sources to cultivate long-term professional relationships.
- Organize and utilize calendars, service plans and updated forms for a team of five with an overall caseload size of 26.
Child Protective Services Investigator
City of Virginia Beach
05.2022 - 11.2023
- Strengthened family support networks by connecting clients to relevant community resources and services.
- Upheld daily communication with team members, supervisors, court officials and clients throughout the life of a case to enhance understanding and cohesive transfers while ensuring compliance with city policy.
- Addressed ongoing individualized case needs to include caseload documentation, maintaining case files, updated information, client needs, intervention, interactions, and assessments in a timely manner, meeting the requirements of the organization.
- Improved child safety by conducting thorough investigations of alleged abuse and neglect cases.
Certified Child Life Specialist
Children's Hospital of Philadelphia
06.2021 - 01.2022
- Assessed infant development and family needs throughout hospitalization in order to create supportive care plans to increase target marks for on track developmental milestones throughout hospitalization and connected caregivers with community resources to continued support following discharge.
- Collaborated with multidisciplinary team to achieve patient care goals within a 100 bed Neonatal Intensive Care Unit.
- Explained medical procedures and hospital routines to support hospitalization adjustment for child and family members.
Child Life Internship
Children's Hospital of Los Angeles
01.2020 - 04.2020
- Assessed individual's developmental status in order to create a case plan to support development throughout hospitalization while maintaining awareness of possible barriers due to illness and hospitalization.
- Supported children and families throughout hospitalization while utilizing developmental theory to administer procedural support, distraction, diagnosis education, therapeutic play opportunities, psychological preparation, medical play and emotional support for children (infant to adolescent) and families.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Intern
Pediatric Palliative Care Coalition
08.2019 - 04.2020
- Created and implemented an online survey to construct a data base system to measure the efficacy of current resources.
- Connected with families who have utilized palliative care resources to interview and assess their on-going needs.
- Developed informational handouts utilizing family friendly language for the organization, based on the collected and subsequent research findings.
Office Manager
University of Pittsburgh
08.2018 - 01.2020
- Prepared memos, itineraries and large-scale emails to coordinate meetings and events within the athletic department for current athletes, prospective athletes, family members, coaches and faculty.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Organized and supported case files for 120 collegiate athletes which included online database searches, organization of information, and conducting interviews of individuals to identify their targeted needs.
- Handled sensitive information with discretion, maintaining confidentiality of university documents and personnel records.
Family First Worker
Orchard's Children Services
02.2018 - 08.2018
- Built individualized rapport with clients in order to meet them where they were in order to refer caregivers to various community services to address ongoing concerns for mental health, substance abuse and domestic violence.
- Maintained case plans, documentation, direct communication and inter-agency communication for a supported 20 families at a time.
- Addressed noted concerns from the agency side and the family's side to create individualized opportunities for connection to community services.
Education
MS - Applied Developmental Psychology
University of Pittsburgh
Pittsburgh, PA04-2020
BA - Family Studies
Central Michigan University
Mount Pleasant, MI04-2017
Skills
Community resources
Case management
Time management
Decision-making
Active listening
Records management
Team collaboration
Care coordination
Multitasking
Medical Based Experience
- Child Life Internship, Children's Hospital of Los Angeles, Los Angeles, CA, 01/20, 04/20, Assessed individual's developmental status in order to create a case plan to support development throughout hospitalization while maintaining awareness of possible barriers due to illness and hospitalization., Collaborated within the interdisciplinary medical team via phone, email an in-person to discuss the changing needs of the children and families., Supported children and families throughout hospitalization while utilizing developmental theory to administer procedural support, distraction, diagnosis education, therapeutic play opportunities, psychological preparation, medical play and emotional support for children (infant to adolescent) and families.
- Intern, Pediatric Palliative Care Coalition, Pittsburgh, PA, 08/19, 04/20, Created and implemented an online survey to construct a data base system to measure the efficacy of current resources., Connected with families who have utilized palliative care resources to interview and assess their on-going needs., Developed informational handouts utilizing family friendly language for the organization, based on the collected and subsequent research findings.
Applicable Training
Administrative Assistant Fundamentals, In progress
Certification
Certified Child Life Specialist
Timeline
Case Manager
Hampton Newport News Community Services Board
02.2024 - Current
Service Coordinator
Hampton Newport News Community Services Board
02.2024 - Current
Child Protective Services Investigator
City of Virginia Beach
05.2022 - 11.2023
Certified Child Life Specialist
Children's Hospital of Philadelphia
06.2021 - 01.2022
Certified Child Life Specialist
03-2021
Child Life Internship
Children's Hospital of Los Angeles
01.2020 - 04.2020
Intern
Pediatric Palliative Care Coalition
08.2019 - 04.2020
Office Manager
University of Pittsburgh
08.2018 - 01.2020
Family First Worker
Orchard's Children Services
02.2018 - 08.2018
MS - Applied Developmental Psychology
University of Pittsburgh
BA - Family Studies
Central Michigan University
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