PAULA QUINN
Case Manager
Klamath Falls,OR
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
12
12
years of professional experience
Work History
Case Manager
Klamath Basin Behavioral Health
Klamath Falls, OR
10.2021 - 06.2023
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Assisted individuals with eligibility for available benefits.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Maintained up-to-date case records with case activity status.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Transitioned clients to different providers based on progress or needs.
Health Plan Advocate
ATRO
Klamath Falls, OR
02.2018 - 09.2021
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Responded to customer inquiries and problems to promote great service.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Prepared proposals and conducted closing interviews to sell insurance products.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
Community Relations Manager
Quail Park At Crystal Terrace
Klamath Falls, OR
06.2011 - 06.2018
- Identified client groups and audiences, determining best way to communicate publicity information.
- Established and maintained working relationships with clients, government officials and media representatives.
- Managed team personnel, budget and schedule to handle demanding PR requirements.
- Built and updated crisis communication plans to handle diverse situations.
- Conferred with labor relations managers to develop internal communications to inform employees of company activities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Structured HR consulting services to support clients during organizational developments and changes.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Education
Peer Support - Substance Abuse/Mental Health
ASAM
Klamath Falls, OR04.2022
Qualified Mental Health Associate - Mental Health Services
MHACBO
Online 11.2021
License - License in Community Director
Oregon Administration
Portland, OR09.2012
Certificate - Computer And Information Systems Security
Klamath Community College
Klamath Falls, OR02.1994
Certification - Medical Assisting
Bryman Education Center
San Jose, CA02.1987
GED -
Fresno Adult School
Fresno, CA07.1980
Skills
- 10 years Specialized Care
- Direct Patient Care
- Positive Attitude
- Organization and Multitasking
- Emotional Awareness
- Case Management
- Client Advocacy
- Resource Identification
- Patient Support
- Health History Documentation
- Community Outreach
- Decision-Making
- Community Resources
- Conflict Resolution
- Problem-Solving
- Computer Proficiency and Microsoft Office
- Verbal and Written Communication
- Crisis Intervention
- Critical Thinking
- Community Resource Referral
- Substance Abuse Prevention
- Work Planning and Prioritization
Accomplishments
- I
Additional Information
- The ability to respond to crisis telephone calls, conduct crisis assessment and planning with clients via telephone or in person, and Complete initial inspection of clients’ emotional state and mental health. Perform risk assessments to determine the client’s risk of harm to self or others. Assess the need for community outreach specializing in de-escalation techniques. I enjoy assisting someone in a crisis or just in need.
Activities
The activities we enjoy:
- Camping and boating
- Spending time with my family
- Watching my grandchildren and great-grandchildren
Timeline
Case Manager
Klamath Basin Behavioral Health
10.2021 - 06.2023
Health Plan Advocate
ATRO
02.2018 - 09.2021
Community Relations Manager
Quail Park At Crystal Terrace
06.2011 - 06.2018
Peer Support - Substance Abuse/Mental Health
ASAM
Qualified Mental Health Associate - Mental Health Services
MHACBO
License - License in Community Director
Oregon Administration
Certificate - Computer And Information Systems Security
Klamath Community College
Certification - Medical Assisting
Bryman Education Center
GED -
Fresno Adult School
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