Caitlin Killion
Bakersfield,CA
Summary
Accomplished Professional Dog Bather and Equestrian Trail Guide with a proven track record at Petsmart Grooming and Sunset Ranch Hollywood. Excelled in enhancing customer satisfaction and safety through expert bathing techniques and empathetic animal handling. Skilled in teamwork and problem-solving, significantly improving team performance and customer service standards.
Overview
10
10
years of professional experience
Work History
Professional Dog Bather
Petsmart Grooming
Bakersfield, CA
05.2018 - Current
- Assisted in training new hires on best practices for dog bathing techniques, contributing to an overall improvement in team performance.
- Supported front desk staff when needed, taking appointments and answering client inquiries regarding dog bathing procedures and pricing options.
- Handled difficult or aggressive dogs with patience and skill, ensuring their safety as well as that of staff members during the bathing process
- Handled difficult or aggressive dogs with patience and skill, ensuring their safety as well as that of staff members during the bathing process.
- Enhanced customer satisfaction by providing thorough dog bathing services tailored to each pet''s unique needs.
- Promoted a calming environment during baths by utilizing gentle handling techniques, reducing stress levels for both dogs and pet owners.
- Collaborated with groomers to ensure seamless handoff of dogs after bathing, leading to improved appointment scheduling.
- Contributed to a positive workplace culture by maintaining a professional attitude and demonstrating strong teamwork skills.
Professional Dog Bather
Petsmart Grooming
Los Angeles, CA
10.2017 - 05.2019
- Assisted in training new hires on best practices for dog bathing techniques, contributing to an overall improvement in team performance.
- Supported front desk staff when needed, taking appointments and answering client inquiries regarding dog bathing procedures and pricing options.
- Handled difficult or aggressive dogs with patience and skill, ensuring their safety as well as that of staff members during the bathing process.
- Enhanced customer satisfaction by providing thorough dog bathing services tailored to each pet''s unique needs.
- Collaborated with groomers to ensure seamless handoff of dogs after bathing, leading to improved appointment scheduling.
Equestrian Trail Guide
Sunset Ranch Hollywood
Los Angeles, CA
04.2014 - 04.2019
- Implemented efficient scheduling practices to accommodate a high volume of daily trail rides without overworking horses or staff members.
- Assisted in the training of new trail guides to ensure consistent quality service across all staff members.
- Conducted regular inspections of tack equipment, identifying any necessary repairs or replacements to ensure safe use at all times.
- Educated riders about local flora and fauna encountered along the trails, enhancing their overall experience while fostering appreciation for nature.
- Managed horse care tasks, including feeding, grooming, and tacking up, ensuring optimal health for the horses used on trail rides.
- Coordinated closely with fellow guides to manage group sizes appropriately and maintain an enjoyable pace for all participants during multi-guide outings.
- Leveraged knowledge of equine behavior to match guests with appropriate horses, resulting in increased rider confidence and satisfaction.
- Promoted responsible horsemanship through demonstrations and explanations of proper riding techniques.
- Contributed to positive online reviews by consistently delivering excellent customer service throughout the entire trail ride experience.
- Handled challenging situations with professionalism and calmness, addressing any issues that arose during trail rides promptly and effectively.
- Enhanced guest experience by leading engaging and informative guided trail rides.
- Collaborated with ranch management to plan specialized events, such as moonlit rides or themed excursions.
- Greeted guests warmly and explained what to expect on travel tours.
Education
High School Diploma -
Glendora High School
Glendora, CA05.2013
Skills
- Proper Bathing Techniques
- Strong Communication Skills
- Empathy for Animals
- Nail trimming proficiency
- Gentle Handling
- Patience and Calmness
- Knowledge of Breed Standards
- Efficient Drying Methods
- De-matting Techniques
- Safe Grooming Tools Usage
- Animal First Aid Knowledge
- Coat Condition Assessment
- Dog Behavior Knowledge
- Ear Cleaning Expertise
- Shampoo and Conditioner Selection
- Nail Trimming
- Appointment Scheduling
- Paw Pad Care
- Teamwork and Collaboration
- Problem-Solving
- Honest and Dependable
- Attention to Detail
- Animal Care
- Customer Communication
- Ability to Multitask
Timeline
Professional Dog Bather
Petsmart Grooming
05.2018 - Current
Professional Dog Bather
Petsmart Grooming
10.2017 - 05.2019
Equestrian Trail Guide
Sunset Ranch Hollywood
04.2014 - 04.2019
High School Diploma -
Glendora High School