Caitlin Lagreca

• Helped players develop skills such as discipline and observation to further enhance team success.
• Coached players on successful batting, pitching and catching techniques.
• Streamlined administrative tasks such as scheduling practices and coordinating travel arrangements, ensuring smooth operation of the softball program.
• Enhanced player performance by developing individualized training programs tailored to each athlete''s strengths and weaknesses.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Managed efficient cash register operations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Built relationships with customers to encourage repeat business.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Worked with other associates to support cashiers and management needs.
• Met customer needs through polite, friendly and attentive service.
• Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
• Helped customers complete purchases, locate items, and join reward programs.
• Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
• Bagged items securely to minimize breakages and reduce losses.
• Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Operated cash register to record transactions accurately and efficiently.
• Removed trash, swept, and mopped floors for professional appearance.
• Packed customer orders into boxes and bags, transferring to shopping cart.
• Answered questions about store policies and addressed customer concerns.
• Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
• Cleaned and sanitized cashier workstation and scanning area.

Worked field crew and lined softball fields between games.