Dynamic leader and skilled communicator with expertise in skill instruction and a deep understanding of game rules. Proven track record at East Ridge Athletic Association, leading feedback sessions and utilizing video analysis to enhance team performance and foster a winning culture. Experience at Bubbly Paws strengthened customer service and problem-solving skills, resulting in increased customer loyalty and repeat business.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Softball Coach
East Ridge Athletic Association
01.2024 - Current
Facilitated constructive feedback sessions after games, allowing players to learn from mistakes and improve future performances.
Assisted head coach in strategizing game plans, resulting in improved team performance and winning records.
Provided guidance on injury prevention, helping players maintain peak physical condition throughout the season.
Boosted team morale through motivational speeches before games, fostering a cohesive unit that worked together toward shared goals.
Implemented video analysis tools during practices, enhancing player understanding of techniques and game situations.
Effectively communicated with parents, addressing concerns and providing updates on a child's progress as an athlete.
Collaborated with coaching staff to design comprehensive practice schedules that prioritized skill development and teamwork.
Independently managed and coached over 15 players during practices.
Guest Service Representative
Bubbly Paws
09.2023 - Current
Developed strong skills for helping others.
Assisted customers with appointment modifications, resolving any issues promptly and professionally.
Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Worked with others on staff and management teams to resolve all customer issues that came up.
Developed strong rapport with returning customers to foster loyalty and repeat business.
Managed approximately 20 customer inquiries via telephone, email, and in-person communication per day from customers, ensuring accurate information delivery.
Handled scheduling and electronic payment transactions for all appointments throughout the day.