Caitlin Layaw
Norfolk
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Administrative Assistant and Museum Attendant
St. Lawrence County Center For History And Culture
2024.06 - Current
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated seasonal merchandising changes throughout the year to keep displays fresh and enticing for customers in gift shop.
- Oversaw daily financial transactions, including cash handling procedures, ensuring accuracy and compliance with company policies.
- Managed purchasing, sales, and marketing of gift shop inventory.
Customer Service Manager
Price Chopper
2023.09 - 2024.03
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to customer satisfaction.
Office Supervisor
Price Chopper
2021.07 - 2023.09
- Made daily cash deposits to company bank.
- Improved cash office efficiency by implementing new processes and procedures for daily tasks.
- Ensured compliance with all company policies, local regulations, and industry best practices pertaining to cash handling procedures.
- Trained and mentored new cash office employees, ensuring a smooth onboarding process and adherence to company policies.
Floor Supervisor
Price Chopper
2017.10 - 2021.07
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delegated tasks to employees to enhance productivity and workflow.
- Monitored sales floor and provided customer service to foster retention and loyalty.
Education
MBA - Business Analytics
Clarkson University
Potsdam, NY05.2026
Bachelor of Arts - History
SUNY Potsdam
Potsdam, NY12.2021
Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- Documentation and Recordkeeping
- Schedule Management
Affiliations
- Norfolk Rod and Gun Club
Timeline
Administrative Assistant and Museum Attendant
St. Lawrence County Center For History And Culture
2024.06 - Current
Customer Service Manager
Price Chopper
2023.09 - 2024.03
Office Supervisor
Price Chopper
2021.07 - 2023.09
Floor Supervisor
Price Chopper
2017.10 - 2021.07
MBA - Business Analytics
Clarkson University
Bachelor of Arts - History
SUNY Potsdam
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