Caitlin Leonard
Oklahoma City,OK
Summary
Senior Barista with a proven track record at All About Cha Stylish Coffee & Tea, excelling in espresso expertise and exceptional customer service. Enhanced customer loyalty through effective problem-solving and training new hires, while streamlining beverage preparation to reduce wait times. Committed to maintaining high standards of cleanliness and compliance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Senior Barista
All About Cha Stylish Coffee & Tea
03.2024 - Current
- Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Maintained cleanliness of the work area and equipment to ensure compliance with health code regulations.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
Southmoore High School
Moore, OK05-2024
Skills
- POS system operation
- Manual brewing techniques
- Espresso expertise
- Team player
- Problem-solving
- Friendly and outgoing
- Attention to detail
- Multitasking and organization
- Exceptional customer service
- Cash handling
- Safe food handling
- Order taking
- Menu memorization
- New hire training
- Product displays
Certification
- Food Employee Permit - 08/28/2023-08/28/2026
Timeline
Senior Barista
All About Cha Stylish Coffee & Tea
03.2024 - Current
High School Diploma -
Southmoore High School
Similar Profiles
Mark SellimanMark Selliman
Barista at All About Cha Stylish Coffee & TeaBarista at All About Cha Stylish Coffee & Tea
Alyzza PielagoAlyzza Pielago
Barista and Cashier at GONG CHA TeaBarista and Cashier at GONG CHA Tea
Joy PrestonJoy Preston
Retail Sales Associate at Ku Cha House of TeaRetail Sales Associate at Ku Cha House of Tea