Caitlin Leonard
Oklahoma City,OK
Summary
Senior Barista with a proven track record at All About Cha Stylish Coffee & Tea, excelling in espresso expertise and exceptional customer service. Enhanced customer loyalty through effective problem-solving and training new hires, while streamlining beverage preparation to reduce wait times. Committed to maintaining high standards of cleanliness and compliance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Senior Barista
All About Cha Stylish Coffee & Tea
03.2024 - Current
- Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Maintained cleanliness of the work area and equipment to ensure compliance with health code regulations.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
Southmoore High School
Moore, OK05-2024
Skills
- POS system operation
- Manual brewing techniques
- Espresso expertise
- Team player
- Problem-solving
- Friendly and outgoing
- Attention to detail
- Multitasking and organization
- Exceptional customer service
- Cash handling
- Safe food handling
- Order taking
- Menu memorization
- New hire training
- Product displays
Certification
- Food Employee Permit - 08/28/2023-08/28/2026
Timeline
Senior Barista
All About Cha Stylish Coffee & Tea
03.2024 - Current
High School Diploma -
Southmoore High School
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