Caitlin Marchant
Winston-Salem,NC
Summary
Driven professional with a diverse background in education and emergency response, notably with Forsyth County Sheriff's Office. Excelled in multitasking and stress tolerance, effectively dispatching assistance and enhancing student engagement. Proven track record in leveraging telephony skills and behavior management to achieve significant outcomes. Skilled in both group and individual instruction, demonstrating a commitment to excellence and continuous improvement.
Overview
7
7
years of professional experience
Work History
Telecommunicator
Forsyth County Sheriffs Office
11.2023 - 08.2024
- Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Analyzed and interpreted complex data from multiple sources.
- Maintained documentation for telecommunication systems, equipment inventory and floor plans.
Assistant Teacher/Long Term Sub
WSFCS
11.2021 - 09.2023
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted in implementation of new learning tools, systems and materials.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Provided one-on-one and group-based learning support focused on student progress.
- Supervised recess, lunch and daily student intake and dismissal.
- Monitored and reported student progress and development, offering mentoring as needed.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Preschool Lead Teacher
Clemmons Moravian Preschool
11.2017 - 03.2020
- Established guidelines for teacher performance, lesson planning and compliance with established procedures.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Reviewed facility environment, removed concerns and optimized for children's safety.
- Applied play-based strategies to provide diverse approaches to learning.
- Motivated teaching staff to continually improve strategies and maximize student learning.
- Administered assessments for each child and tracked results.
- Allowed for ample outdoor discovery time in schedule each day.
- Established positive communication with parents in daily conversation and formal conferences.
Education
High School Diploma -
Parkland High School
Winston-Salem, NC06.2007
Skills
- Multi-Line Telephone Systems
- Telephony
- Inbound Customer Service
- Stress Tolerance
- Deescalation
- Information Gathering
- Law enforcement procedures
- Dispatch Recordkeeping
- Multitasking
- Work Order Preparations
- Group Instruction
- Small Group Instruction
- Student Engagement
- Classroom Instruction
- Special Needs Students
- Lesson Planning
- Behavior Management
- Special Education
Timeline
Telecommunicator
Forsyth County Sheriffs Office
11.2023 - 08.2024
Assistant Teacher/Long Term Sub
WSFCS
11.2021 - 09.2023
Preschool Lead Teacher
Clemmons Moravian Preschool
11.2017 - 03.2020
High School Diploma -
Parkland High School
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