Caitlin Marchiano
Salesville
Summary
Result-driven Deal Desk, Contracts, and Revenue Operations professional specializing in SaaS sales support, legal operations, and contract lifecycle management. Collaborates with Sales, Legal, Finance, Customer Success, and Operations teams to streamline workflows and ensure compliant execution of complex customer agreements.
Overview
16
16
years of professional experience
Work History
Deal Desk Administrator
Sanas
02.2026 - 05.2026
- Facilitated enterprise SaaS deal desk operations for U.S.-based sales teams by reviewing contracts, NDAs, order forms, proposals, pricing terms, and non-standard deal requests.
- Partnered with Sales, Legal, Finance, Product, and Customer Success to resolve deal issues, align stakeholders, and support timely contract execution.
- Assisted with deal structuring, pricing review, approvals, and contract language to ensure alignment with company standards, internal policies, and revenue recognition requirements.
- Supported contract lifecycle management from drafting and review through execution and post-signature handoff.
- Worked with Finance and Sales Operations to help ensure accurate contract, pricing, customer, and billing details in Salesforce and related billing workflows.
- Streamlined deal desk processes, approval workflows, and documentation standards to enhance efficiency, accuracy, compliance, and customer experience.
Sr. Legal Deal Desk Analyst / Contracts Manager / Sr. Deal Desk Associate
MURAL
11.2020 - 02.2026
- Supported deal review, contract operations, and legal deal desk processes for SaaS customer transactions, including order forms, amendments, NDAs, vendor forms, procurement documentation, and customer agreements.
- Reviewed, evaluated, organized, and maintained legal and contract documentation to support compliant and efficient deal execution.
- Coordinated workflow and triage of legal ticketing systems, facilitating timely review and resolution of contract and deal-related requests.
- Owned NDA process from intake through signature, including review, coordination, execution, and record maintenance.
- Assisted in the management and maintenance of standard company templates, contract language, and internal documentation standards.
- Crafted language and special terms for order forms and quotes, ensuring accurate deal structure and compliance with revenue recognition.
- Partnered cross-functionally with Sales, Legal, Finance, Operations, and other internal stakeholders to streamline legal and sales processes and support company-wide deal execution.
- Ensured internal compliance with contracts, amendments, vendor forms, vendor portals, and uncommon contract terms.
- Maintained records and documentation for contracts, negotiated terms, non-standard provisions, and approval requirements.
- Investigated contract issues, analyzed risk for upcoming contracts and renewals, and escalated unusual terms or conflicts as needed.
- Supported RFP processes and procurement documentation, including customer questionnaires, vendor requirements, and related legal/commercial documentation.
- Established legal metrics and analysis to enhance approval processes and increase workflow visibility.
- Served as a stakeholder in selecting and implementing a CLM system to improve contract management, tracking, and internal visibility.
- Supported deal review, closing activities, and ad hoc projects related to legal operations, sales operations, and contract process improvements.
Contracts Administrator
Navisite, LLC
07.2015 - 11.2020
- Managed workflow for customer contracts, agreements, RFQs, and other legal documents to ensure compliance with company policy, government specifications, and internal/external requirements.
- Supported contract processes from RFQ through initial invoicing and revenue recognition, coordinating with business lines, contract managers, legal, finance, and sales teams.
- Established and maintained strong cross-functional relationships to understand requirements, resolve issues, and alert management to conflicts, risks, or unusual outcomes.
- Organized and maintained accurate electronic contract files, supporting documentation, customer records, and contract-related databases.
- Spearheaded RFP processes that contributed to incremental monthly recurring revenue.
- Developed communication processes between customers and legal counsel to enhance effectiveness and minimize processing delays.
- Revised company MSA language and related documentation to expedite the legal review process.
- Advised and organized internal contract review across business operations, HR, legal, and risk management.
- Created tracking and communication processes with insurance providers to furnish customers with Certificates of Insurance and endorsements in compliance with contract requirements.
- Completed and updated vendor paperwork, questionnaires, surveys, and registration portals for government agencies and enterprise customers.
- Implemented tracking processes to ensure contractual customer price increases were applied on a timely basis.
- Updated customer addenda and supporting documentation to ensure legal documentation was complete, accurate, and within company guidelines.
- Led ad hoc projects to enhance internal processes, documentation, and contract operations.
Director of Admissions / Associate Director of Admissions / Associate, Administration + Admissions
Oakland Catholic High School
08.2010 - 07.2015
- Managed recruitment, admissions, enrollment, and administrative processes for approximately 140 students annually.
- Developed and managed marketing materials, including written, audio, and visual content, to effectively engage prospective students and families.
- Planned and executed recruiting events, open houses, visitation days, student shadow programs, interviews, and prospective student engagement programs.
- Managed parent/guardian and student requirements to support successful annual class starts.
- Consistently exceeded freshman enrollment goals.
- Created and launched the school’s first online application process for domestic and international students, increasing applications from 30 to 111 year-over-year.
- Increased student applications by 12.5% in 2015 compared to the same period in 2014.
- Coordinated large-scale visitation events for approximately 400 students annually, collaborating with elementary schools, staff, faculty, and student ambassadors to enhance recruitment efforts.
- Oversaw international student application and acceptance processes, coordinating with recruitment firms and managing interviews, documentation, and SEVIS/I-20 paperwork to ensure compliance and support successful enrollment.
Education
Bachelor of Arts - Professional Communications
Wheeling Jesuit University
Wheeling, WV05-2008
Skills
- Deal Desk Operations
- SaaS Contract Management
- Contract Lifecycle Management
- Sales & Legal Operations
- Billing & Contract Data Accuracy
- Contract Compliance
- Revenue Recognition Support
- Legal Ticketing & Workflow Management
- Cross-Functional Collaboration
Timeline
Deal Desk Administrator
Sanas
02.2026 - 05.2026
Sr. Legal Deal Desk Analyst / Contracts Manager / Sr. Deal Desk Associate
MURAL
11.2020 - 02.2026
Contracts Administrator
Navisite, LLC
07.2015 - 11.2020
Director of Admissions / Associate Director of Admissions / Associate, Administration + Admissions
Oakland Catholic High School
08.2010 - 07.2015
Bachelor of Arts - Professional Communications
Wheeling Jesuit University