Jayda Cook
Orange
Summary
Sales Operations & Deal Desk Specialist with experience supporting enterprise B2B SaaS organizations through the full customer lifecycle, including quote-to-cash operations, renewals, contract management, forecasting, and cross-functional GTM execution. Passionate about transforming operational processes into scalable revenue outcomes by partnering with Sales, Finance, Customer Success, and Business Operations. Known for combining analytical problem-solving with a customer-first mindset, and eager to continue growing within Revenue Operations and GTM Strategy while helping high-growth SaaS organizations scale efficiently.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Sales Operations Specialist
Cellebrite Inc
Remote, United States
10.2022 - Current
- Manage 100+ enterprise SaaS accounts throughout the subscription lifecycle, supporting renewals, contract amendments, pricing updates, and quote-to-cash (QTC) operations across enterprise customers.
- Partner cross-functionally with Sales, Finance, Legal, Customer Success, and Business Operations to execute contracts, validate purchase orders, ensure operational compliance, and support enterprise deal execution.
- Build Salesforce dashboards and operational reports that improve pipeline visibility, forecasting accuracy, renewal tracking, churn analysis, and leadership reporting.
- Support revenue operations by managing CPQ workflows, order processing, AR collections, payment tracking, procurement portals, RMAs, credits, and subscription updates within Salesforce and NetSuite.
- Contribute to quarterly forecasting, revenue planning, and operational reporting while supporting RFP/RFQ requests and customer documentation.
- Led a lifecycle reporting initiative analyzing subscription and renewal data across 900+ SaaS accounts, increasing renewal visibility, improving operational efficiency, and reducing churn risk.
Client Services Specialist
Gucci
Jersey City, NJ
12.2021 - 10.2022
- Managed high-volume e-commerce and client support operations across phone and digital service channels.
- Processed 40+ daily orders using Oracle while validating inventory availability and coordinating fulfillment workflows across North American boutiques.
- Utilized Salesforce to document customer interactions, track service requests, and support operational reporting activities.
- Coordinated with logistics and fulfillment teams to resolve delivery issues and maintain service-level expectations.
Client Services Specialist
Tory Burch
Jersey City, NJ
09.2021 - 12.2021
- Supported high-volume order management, returns processing, and customer account inquiries in a fast-paced luxury retail operation environment.
- Assisted with operational coordination related to fulfillment, product availability, and customer issue resolution.
Customer Service Tier 2 – Billing & Credit
South Jersey Industries
Union, NJ
12.2018 - 09.2021
- Managed complex billing inquiries, payment arrangements, and account reviews while ensuring compliance with company policies and operational procedures.
- Processed service orders, account updates, and maintenance-related workflows in a high-volume environment.
- Reviewed account histories and applied operational policies related to collections actions, billing adjustments, and customer account protection.
Mobile Expert (Sales)
T-Mobile
Woodbridge, NJ
10.2017 - 12.2018
- Supported sales operations through upselling, account management, product recommendations, and customer relationship management activities.
- Assisted with inventory coordination, device troubleshooting, and operational support processes.
Education
BS - Computer Science
University of Maryland Global Campus
Adelphi, MD07.2028
Skills
- Revenue Operations
- Sales Operations
- Deal Desk Operations
- Quote-to-Cash (QTC)
- CPQ Workflows
- SaaS Renewals
- Enterprise Contract Management
- Pricing Operations
- Forecasting Support
- Salesforce CRM
- Salesforce Reporting & Dashboards
- NetSuite
- Pipeline Management
- Revenue Forecasting
- RFP/RFQ Support, Procurement Workflows,
- Contract Amendments
- Churn Analysis
- Order Management
- AR Support
- Excel Reporting & Data Analysis
- AI Sales CoPilot
Certification
- Revenue Operations Hubspot
- HubSpot Sales Hub Software Hubspot
Timeline
Sales Operations Specialist
Cellebrite Inc
10.2022 - Current
Client Services Specialist
Gucci
12.2021 - 10.2022
Client Services Specialist
Tory Burch
09.2021 - 12.2021
Customer Service Tier 2 – Billing & Credit
South Jersey Industries
12.2018 - 09.2021
Mobile Expert (Sales)
T-Mobile
10.2017 - 12.2018
BS - Computer Science
University of Maryland Global Campus