Caitlin Martin
Slavin, Jackson & Burns DDS
New Hartford,NY
16
years of professional experience
Dedicated healthcare professional providing exceptional patient care, administrative support, and customer service in a fast-paced dental environment. Skilled in insurance verification, record management, and educating patients on benefits and financial responsibilities. Recognized for strong communication skills, attention to detail, and the ability to build trust with clients. Seeking to transition into the insurance industry where extensive customer service, problem-solving, and administrative experience can contribute to delivering outstanding client support and service,
Work History
Dental Assistant
12 Years 11 Months- Assisted dentists during procedures, ensuring efficient workflow and patient comfort.
- Prepared examination rooms, maintaining cleanliness and compliance with safety protocols.
- Educated patients on oral hygiene practices and postoperative care instructions.
- Managed appointment scheduling and maintained accurate patient records in dental software systems.
- Coordinated inventory management for dental supplies, optimizing stock levels and ordering processes.
- Trained new staff on clinical procedures and office protocols to ensure consistent service quality.
- Implemented process improvements that enhanced patient flow and reduced wait times in the office.
- Led initiatives to enhance patient experience, receiving positive feedback from both patients and providers.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Verified patient insurance eligibility and benefits.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
Dental Assistant/Medical Front Office Receptionist
2 Years 10 Months- Assisted in patient care by preparing treatment rooms and sterilizing instruments.
- Managed patient records using digital systems to ensure accurate documentation.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Collaborated with dental team to streamline appointment scheduling and improve workflow efficiency.
- Led initiatives to improve patient comfort during procedures, resulting in positive feedback scores.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Education
High School Diploma
Skills
Dental terminology
Patient scheduling
Office organization
Insurance verification
Payment processing
Administrative support
Dental impressions
Digital X-ray proficiency
Dental radiography
Appointment scheduling
Timeline
Dental Assistant
Slavin, Jackson & Burns DDS
07.2013 - 06.2026Read More
Dental Assistant/Medical Front Office Receptionist
Dr. Roman Melnyk, DDS
09.2010 - 07.2013Read More
Proctor High School
High School Diploma
Read More