Caitlin Martinez
Summary
Experience in retail and food service, including leadership roles in fast-paced environments. Good at keeping things organized, supporting team performance, and making sure customers have a great experience. Strong communicator who works well with both customers and coworkers.
Overview
5
5
years of professional experience
Work History
Server
Meli's Thin & Cripsy pizza
Marlboro, New Jersey
07.2025 - Current
- Delivered exceptional customer service during peak hours, enhancing guest satisfaction and experience.
- Managed multiple tables simultaneously, ensuring guests received prompt and attentive service.
- Know the menu very well and helped guests choose items, suggested specials, and handled custom orders correctly and timely.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area and service station.
Front End Supervisor
Saker Shoprite
Marlboro, New Jersey
08.2021 - 10.2025
- Managed 40+ cashiers and front-end staff, assigning workstations and monitoring performance to ensure service efficiency.
- Resolved customer complaints and dissatisfactions during peak hours, enhancing customer satisfaction and loyalty.
- Trained new employees on customer service standards and store procedures.
- Managed cash flow by monitoring sales activities and reconciling cash drawers at the end of shift to maintain financial accuracy.
Education
Class of 2024
Marlboro High School
Skills
- Communication
- Adaptability
- Customer service
- Table management
- Critical thinking
- Leadership
- Cash handling
- Staff training
- Creativity
- Multitasking
Timeline
Server
Meli's Thin & Cripsy pizza
07.2025 - Current
Front End Supervisor
Saker Shoprite
08.2021 - 10.2025
Class of 2024
Marlboro High School