Caitlin McCormick

• Oversaw daily hotel accounting operations, encompassing accounts receivable, accounts payable, cash management, and financial reporting.
• Prepare and process group billing invoices, ensuring accurate billing of deposits, room revenue, attrition charges, and final event settlements.
• Serve as the primary point of contact for guest and client billing inquiries, resolving account discrepancies and providing timely account support.
• Lead weekly Accounts Receivable aging meetings, reviewing outstanding balances, collection efforts, and action plans with department leaders.
• Act as Credit Manager for group business, reviewing direct billing applications, assessing creditworthiness, and approving credit terms in accordance with company policies.
• Monitor and collect outstanding receivables, aiming to reduce delinquent accounts.
• Calculate and audit variable pay programs for Housekeeping, Front Office, and Food & Beverage departments.
• Oversaw BirchStreet procurement and accounts payable processes, ensuring accurate invoice review and purchase order reconciliation.
• Utilize Evention software to manage employee cash banks, cash drawer reconciliations, and cash accountability controls.
• Perform monthly inventory counts and reconciliations, investigating and resolving inventory variances.
• Prepare and reconcile bank deposits, ensuring accurate recording of daily cash activity.
• Support month-end close, audit preparation, and financial reporting requirements.
• Collaborate with Sales, Events, Front Office, and Operations teams to ensure accurate billing, revenue recognition, and contract compliance.
• Ensures timely and accurate completion of Daily Revenue Report, Complimentary Guest Checks and Cashier Over/Short reports.
• Reviews all revenue adjustments, paid out vouchers and F&B complimentary guest checks. Scrutinize checks for reasonableness and proper authorization. Processes approval and/or corrective action comments as warranted. Routes to Executive team for additional review and approval.

• Oversaw accounts receivable operations to guarantee prompt collections and minimize outstanding balances.
• Resolve all insurance requests, inquiries, concerns
• Post and apply insurance and patient payments
• Initiate outbound calls and work with aged accounts to bring them current through constant follow up to resolve accounts via patient payment
• Take accurate notes and records of all communication/actions on customer accounts
• Schedule patient appointments and procedures
• Obtain accurate information from patients and ensure all registration forms are complete, insurance verification as needed.

Collected patient demographic and insurance information, including co-pay and procedure costs. Facilitated new patient paperwork and gathered necessary details to schedule appointments.

Facilitated patient check-in and check-out processes while assisting with copay and deposit collection. Supported the collection of copays and deposits during patient check-in and check-out.

• Oversaw the processing of client payments and account receivables to support successful private event planning.
• Perform day to day financial transactions, including posting checks, cash, credit card and recording data.
• Generate bills for A/R accounts daily and send to client along with the supporting bills and statements.
• Perform income audit daily using the income audit template to maintain and ensure accuracy of the income/flash reports properly posting revenue and closing the day.
• Resolved billing discrepancies, enhancing overall accuracy in financial reporting. Implemented adjustments to ensure clarity and precision in billing processes.

• Proficiency with Opera & Delphi

Facilitated account setup processes to ensure adherence to hotel credit policy.

Assisted with various tasks assigned by the accounting manager. Supported the review of payment postings and revenue alongside guest balance reports.

• Proficiency with Marriott PMS & Marsha operating system.

Oversaw collection processes for credit card and direct bill payments to ensure compliance with hotel policy.

Executed comprehensive documentation processes, including daily reports and checklists, at the conclusion of each shift.

• Maintain positive guest relationships to ensure the best possible service and repeat guests due to positive dealings.

• Encouraged all guests to sign up for Marriott’s rewards program informing them of all the benefits that staying with a Marriott property.

Monitored and verified cash drawer balances to uphold accuracy and prevent discrepancies at shift end.

• Assisting guests at check-in and check-out as well as special requests or questions.

• Maintain positive guest relationships to ensure the best possible service.
• Managed guest check-in and check-out processes to enhance overall customer experience.
• Assisted guests by addressing inquiries and resolving issues via telephone in a courteous and efficient manner.
• Promoted Hilton Honors guest loyalty program, motivating guests to enroll and earn points.
• Managed guest account transactions by executing cashier duties and ensuring accurate charge postings.