Summary
Overview
Work History
Education
Skills
Relevant Coursework
Timeline
Generic

Caitlin McDonough

Manasquan,NJ

Summary

Experience in various fields that focused on customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Track record of enhancing team performance and maintaining operational efficiency.

Overview

4
4
years of professional experience

Work History

Server

The Committed Pig
09.2024 - Current
  • Provided exceptional customer service by promptly addressing guest inquiries and concerns.
  • Managed dining area cleanliness, ensuring a welcoming atmosphere for guests.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Assisted in training new servers on menu items and service protocols.

Record Support Technician

The Monmouth County Clerk
01.2024 - 10.2024
  • Assisted applicants in completing passport applications accurately and efficiently
  • Verified applicant identity and documentation to ensure compliance with regulations
  • Organized and maintained records of applications and supporting documents
  • Stayed up-to-date on relevant changes in laws, policies, and procedures related to passport services, ensuring accurate guidance was provided to applicants.
  • Ensured accuracy in data entry for passport applications, reducing errors and improving overall office efficiency.
  • Assisted in training new employees on department protocols and best practices, contributing to a more cohesive team environment.
  • Managed sensitive information with discretion, maintaining confidentiality of applicant''s personal data at all times.
  • Performed routine data entry or document management.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.

Shift Supervisor

Starbucks
07.2021 - 08.2023
  • Supervised daily operations, ensuring adherence to safety protocols and quality standards.
  • Conducted regular inventory assessments to manage stock levels and reduce waste.
  • Implemented process improvements that streamlined workflows and reduced turnaround times.
  • Fostered a positive team environment, encouraging collaboration and open communication among staff members.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Education

Bachelor of Science - Accounting

Kean University
Union, NJ
05-2027

Associate of Science - Business Administration

Brookdale Community College
Lincroft, NJ
07-2025

Skills

  • Experienced with Microsoft Office applications
  • Scheduling
  • Phone Etiquette
  • Document Organization

Relevant Coursework

Business Law I: identify, define and describe contracts, agency, employment, wills, bailment, personal and real property.


Information Technology: rigorous introduction to computer science and computer applications. Emphasizes common computer/technology skills and helps students access, process, and present information. Helps to recognize, analyze, and assess ethical issues and situations in computer science.


Business Statistics: summarize statistical data, both graphically and as measures of center and dispersion. Discrete and continuous probability, sampling techniques, distributions, hypothesis testing, confidence intervals, regression, time series analysis and index numbers are also covered.


Timeline

Server

The Committed Pig
09.2024 - Current

Record Support Technician

The Monmouth County Clerk
01.2024 - 10.2024

Shift Supervisor

Starbucks
07.2021 - 08.2023

Bachelor of Science - Accounting

Kean University

Associate of Science - Business Administration

Brookdale Community College

Similar Profiles

CREATE PROFILE