Walter Graham Johnson
Birmingham,AL
Summary
Motivated individual offering strong work ethic and punctuality. Detail-oriented with exceptional communication and management skills.
Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
Work History
Server
on-tap Sports Cafe
05.2024 - Current
- Achieved 98% customer satisfaction due to exemplary communication and service skills
- Managing up to 50 orders and ensuring timely service and customer satisfaction
- Catered to multiple large parties to ensure top grade food quality and timely and efficient service
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Managed security of bar and kitchen with restaurant manager, maintaining monthly record of food and alcohol stock; trained 30 employees on kitchen safety techniques, avoiding accidents by 85%
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Landscaper
Lucas Lawn LLC
05.2022 - 07.2023
- Installed landscaping features (walkways, patios, retaining walls) using precise measurements, completing 95% of projects on time and under budget
- Operated heavy machinery (mowers, trimmers, aerators, etc.) safely and efficiently, reducing equipment downtime by 10% through regular maintenance
- Performed seasonal tasks like leaf removal, snow removal, and winter plant protection, ensuring 50+ clients properties are managed year-round
- Optimized workflow by coordinating with teams and planning tasks strategically, cutting project timelines by an average of 10%
- Supervised and led a team of up to 4 people to complete multiple, large scale projects around the community
- Took initiative when projects were running slower than expected to get the time table back on track and ensure quality work; leading to a 90% satisfaction rate from fellow co-workers
Cook/Server
Your Pie
05.2020 - 08.2020
- Sanitized kitchen stations and equipment, maintaining a safe and hygienic work space and always worked to stay above a 95 Health Department rating
- Addressed hundreds of customer questions and various special requests with a positive attitude, ensuring satisfaction with each interaction and earning a 95% satisfaction rate
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Bachelor of Science - Lower Division Finance
The University of Alabama
Culverhouse College Of Business, Tuscaloosa, AL05.2027
Honors Degree -
Vestavia Hills High School
Vestavia Hills, AL05.2023
Skills
- Experienced with Microsoft Office Applications
- Dedicated Professionalism
- Strategic Problem Analysis
- Effective Time Management
- Team Leadership Skills
- Flexible Adaptation Skills
- Food Service Training
- High-Quality Customer Care
Timeline
Server
on-tap Sports Cafe
05.2024 - Current
Landscaper
Lucas Lawn LLC
05.2022 - 07.2023
Cook/Server
Your Pie
05.2020 - 08.2020
Honors Degree -
Vestavia Hills High School
Bachelor of Science - Lower Division Finance
The University of Alabama
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