Job Search Status
Open to workDesired start date: Immediately
Open To Work
Caitlin Mchale
Baltimore,MD
Work Preference
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments.
Overview
11
11
years of professional experience
2
2
Certification
Work History
Cleaner Supervisor
CAT Cleaners
Baltimore, MD
06.2025 - Current
- Supervised and coordinated daily cleaning activities in assigned areas, ensuring tasks met high standards of cleanliness for residential and commercial clients.
- Provide guidance, support and direction to cleaners, ensuring they have the necessary resources to complete their duties.
- Trained new cleaners on safety procedures and effective cleaning techniques.
- Managed inventory of cleaning supplies and equipment, facilitating seamless workflow and resource availability.
- Strengthened team collaboration and communication, fostering a supportive work environment for cleaners.
- Ensured client satisfaction through relationship building and pursuit of new business opportunities.
Intake Specialist
Omnis Health
Baltimore, Maryland
06.2024 - 05.2025
- Completed intake interview and paperwork for new clients to ensure accurate and timely processing.
- Ensured compliance with HIPAA regulations while managing sensitive information discreetly.
- Scheduled and coordinated appointments for clients with healthcare providers to ensure timely access to services with prospective business partners and admissions.
- Utilized Omnis Health's proprietary systems for effective management of electronic health records.
- Maintained positive attitude while de-escalating clients in crisis to ensure a safe environment.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
PRP COUNSELOR/INTAKE COORDINATOR
Unlimited Bounds Human Services
Curtis Bay, MD
01.2023 - 05.2024
- Developed and implemented individualized counseling plans to meet the needs of diverse clients.
- Counseled clients and maintained detailed records through individualized treatment plans that addressed both mental health and emotional needs.
- Facilitated positive transformation by helping individuals identify harmful thought patterns linked to distress.
- Advocated for patients through education, problem-solving, and crisis intervention.
- Coordinated resources to enhance client outcomes and support their progress.
- Facilitated group counseling sessions to support and encourage client growth.
LICENSED HEALTH INSURANCE AGENT
Coverage One Insurance Group
Fort Lauderdale, FL
08.2018 - 01.2023
- Cultivated expertise in selling health insurance plans, facilitating informed customer decisions on Medicare Advantage and Supplemental policies.
- Documented customer interactions, transactions, and communications to ensure compliance and enhance service continuity.
- Adhered to health and prescription insurance products, delivery systems, and claims systems.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Analyzed customer needs to provide customized insurance solutions.
SALES MANAGER
Mattress Warehouse
Cockeysville, MD
01.2015 - 07.2018
- Conducted training sessions for sales team, reinforcing effective sales techniques.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Education
Bachelor of Arts - HEALTH ADMINISTRATION & POLICY
University of Maryland-Baltimore County
Baltimore, MD, US08.2012
Skills
- Management of referrals
- Assessment of behaviors
- Compliance with regulations
- Problem-solving analysis
- Crisis management strategies
- Adaptability and flexibility
- Prioritizing tasks
- Building trust and relationships
- Initiatives for improvement
- Advocacy for patients' needs
- Customer satisfaction
Certification
- Certified Peer Recovery Specialist (CPRS)
- Life & Health Insurance License
Timeline
Cleaner Supervisor
CAT Cleaners
06.2025 - Current
Intake Specialist
Omnis Health
06.2024 - 05.2025
PRP COUNSELOR/INTAKE COORDINATOR
Unlimited Bounds Human Services
01.2023 - 05.2024
LICENSED HEALTH INSURANCE AGENT
Coverage One Insurance Group
08.2018 - 01.2023
SALES MANAGER
Mattress Warehouse
01.2015 - 07.2018
Bachelor of Arts - HEALTH ADMINISTRATION & POLICY
University of Maryland-Baltimore County