Chandra Queen
Elkville,IL
Summary
Seasoned Cleaner Supervisor with wide-ranging experience in managing cleaning teams for various commercial and residential spaces. Proven ability to train, supervise, and motivate staff while simultaneously ensuring high-quality cleaning service delivery. Known for strong organizational skills, solid decision-making abilities, and aptitude for innovation that drives efficiency in operations. Made significant impact by implementing streamlined processes that improved team productivity in previous roles.
Overview
5
5
years of professional experience
2007
2007
years of post-secondary education
Work History
Cleaner Supervisor
Queens cleaning
Elkville, Illinois
08.2018 - 12.2023
- Supervised daily cleaning operations for residential and commercial clients.
- Trained and mentored new cleaners on best practices and safety protocols.
- Scheduled cleaning assignments to optimize staff efficiency and productivity.
- Managed inventory of cleaning supplies and equipment for smooth operations.
- Communicated with clients to address concerns and ensure satisfaction with services.
- Developed training materials for ongoing staff development in cleaning techniques.
Housekeeper
Shawnee senior living
Herrin, Illinois
03.2023 - 08.2023
- Maintained cleanliness and hygiene standards in resident living areas.
- Assisted with laundry services, ensuring proper care of residents' garments.
- Stocked cleaning supplies and reported inventory needs to management.
- Engaged positively with residents, enhancing their overall living experience.
- Followed safety protocols while using cleaning equipment and chemicals.
- Organized cleaning schedules to ensure all areas received regular attention.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
Education
Duquoin High School
Du Quoin, ILSkills
- Staff management
- Training development
- Inventory management
- Cleaning techniques
- Safety compliance
- Schedule optimization
- Waste disposal
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Health and safety
- Chemical handling
- Policy enforcement
- Staff motivation
- Team performance management
- Safety training administration
- Mopping and buffing floors
- Dusting furniture
- Customer service
- Task delegation
- Workload prioritization
- Housekeeping
- Vendor management
- Supply inventory management
- Ordering cleaning supplies
- Sanitation standards
- Cleaning and sanitation
- Cleaning bathrooms
- Room inspection
Timeline
Housekeeper
Shawnee senior living
03.2023 - 08.2023
Cleaner Supervisor
Queens cleaning
08.2018 - 12.2023
Duquoin High School