Caitlin McLees
Summary
Professional with comprehensive background in multiple trades, bringing valuable experience to diverse tasks. Known for effective problem-solving and reliability, consistently ensuring project completion and team collaboration. Adaptable and dependable with skills in troubleshooting and multitasking.
Overview
10
10
years of professional experience
Work History
Project Manager/Installer Service Specialist
Apex Sign & Graphics
06.2025 - Current
- Led project planning and execution for custom signage solutions, ensuring client satisfaction and timely delivery.
- Managed cross-functional teams to facilitate collaboration and alignment on project objectives and timelines.
- Developed and implemented project management methodologies to enhance workflow efficiency and reduce lead times.
- Implemented process improvements that enhanced workflow efficiency during graphic installations.
- Monitored inventory levels of installation supplies, coordinating timely replenishments as needed.
- Utilized specialized tools for precise measurements and installations of graphics across various surfaces.
- Resolved client concerns regarding installations, maintaining high satisfaction levels through effective communication.
- Completed successful vinyl wrap installations for vehicles, increasing brand visibility for clients'' businesses.
- Troubleshot complex graphic installation challenges effectively while maintaining high-quality standards throughout the process.
- Developed strong relationships with clients through clear communication, professionalism, and attention to detail during the installation process.
- Delivered exceptional results by staying up-to-date on industry trends, materials, and best practices for graphics installation.
- Visited sites before and after installations to inspect quality and operability.
- Continuously upgraded technical skills with ongoing professional development courses in graphic design software and installation techniques.
Owner/Operator
CMK, LLC
05.2022 - 01.2025
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve cost-effectiveness.
- Established strong vendor relationships, negotiating contracts to secure favorable terms and pricing.
- Designed and crafted custom furniture using advanced woodworking techniques and quality materials.
- Collaborated with clients to develop personalized designs that meet specific aesthetic and functional requirements.
- Operated precision woodworking machinery, ensuring safety protocols and optimal functionality during production processes.
- Streamlined production workflows by implementing best practices for tool maintenance and workspace organization.
911 Communications Supervisor / Trainer
Platte County Sheriff's Office
01.2020 - Current
- Supervising a shift of 4 Dispatchers, documenting successes and failures, performance evaluations, answering Emergency and Non-Emergency calls, dispatching for multiple different agencies, prioritizing calls under stress, maintaining contact with all agencies on multiple different radio channels, monitoring other agencies radio traffic for possible assistance, delegating tasks and calls based on priority, keep organized and detailed notes and time logs, enter and validating Protection Orders, entering warrants, validate warrants monthly and training new dispatchers.
Check-In Reception / Insurance Eligibility
The Ear, Nose and Throat Clinic
07.2019 - 01.2020
- Coordinated the insurance and eligibility of all patients with upcoming appointments for an office servicing approximately 80 clients a day. Varied duties included scheduling appointments and respective procedures for seven doctors, handling all phone inquiries, administrative tasks, receipt and filing of sensitive of confidential information.
Assistant Manager
Eat Fit Go
04.2018 - 07.2019
- Worked directly with General Manager for scheduling, placed food orders for multiple stores, stocking and cleaning all three stores, manage daily operations, bank deposits and petty cash withdraws, setting up special advertising events, working with customers on their meal plans, basic retail duties.
911 Dispatcher/Assistant T.A.C.
Maryville Public Safety
09.2015 - 01.2017
- Assisted with trainings and maintenance of all equipment in the dispatch center, answered Emergency and Non-Emergency calls, prioritized calls under stress, maintained communication with all Emergency Responders on different radios and channels, delegated tasks and calls based on priority, kept organized and noted: time sensitive logs, clerical logs and walk-in citizen assessments.
Education
Certificate - Project Management
Coursera
Online01-2025
BBA - Business Administration And Management
Northwest Missouri State University
Maryville, MO01-2028
Chemistry, Psychology, Sociology
Northwest Missouri State University
Associate in Applied Arts - undefined
Eastern Gateway Community College
04.2022
High School Diploma - undefined
Maryville High School
01.2007
Skills
- Communication
- Judgment and decision making
- Calm and professional under pressure
- Conflict resolution and mediation
- Project management
- Project planning and development
- Project scheduling
- Team collaboration
- Relationship building
- Client relations
- Efficiency and time management
- Adaptability to new technology
Timeline
Project Manager/Installer Service Specialist
Apex Sign & Graphics
06.2025 - Current
Owner/Operator
CMK, LLC
05.2022 - 01.2025
911 Communications Supervisor / Trainer
Platte County Sheriff's Office
01.2020 - Current
Check-In Reception / Insurance Eligibility
The Ear, Nose and Throat Clinic
07.2019 - 01.2020
Assistant Manager
Eat Fit Go
04.2018 - 07.2019
911 Dispatcher/Assistant T.A.C.
Maryville Public Safety
09.2015 - 01.2017
Associate in Applied Arts - undefined
Eastern Gateway Community College
High School Diploma - undefined
Maryville High School
Certificate - Project Management
Coursera
BBA - Business Administration And Management
Northwest Missouri State University
Chemistry, Psychology, Sociology
Northwest Missouri State University
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