Joel Aguilar
Sales
Bakersfield,CA
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over multiple year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets.
Overview
11
11
years of professional experience
Work History
Installer Service Specialist
Zatarain Logistics
03.2020 - Current
- Reduced callbacks by conducting thorough post-installation inspections to confirm proper functioning of equipment.
- Enhanced customer satisfaction by efficiently installing and servicing various products.
- Ensured timely completion of projects by coordinating closely with team members and supervisors.
- Collaborated with sales teams to ensure seamless transitions from product purchase to installation services.
- Delivered high-quality installations by utilizing appropriate tools, materials, and techniques for each task.
- Developed expertise in a diverse range of product installations, allowing for flexibility in assisting customers with various needs.
- Provided outstanding customer service, addressing questions and concerns throughout the installation process.
Customer Service Representative
Conduent, Inc
12.2018 - 03.2020
- Mac IOS repairs with navigation through multiple computer applications with speed and accuracy, work with customers to resolve inquiries, provide troubleshooting assistance to customers, implement coaching and feedback in order to achieve individual and team performance goals, maintain a high level of world class customer service/professionalism to a wide range of customers, recommend products that best suit the customer
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
Store Manager
MetroPCS
11.2012 - 01.2017
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Education
High School Diploma -
South High School
Bakersfield, CA 05.2001 -
Skills
Retail Sales
Time Management
Bilingual (English, Spanish)
Professional Appearance
Sales and Marketing
Leadership/Manager
Social Media Literacy
Customer Service
Communication
Willingness to learn
Time Management
Computer Literacy Proficiency
Professionalism and Work Ethic
Software Installation
Positive Attitude
Customer Relations
Timeline
Installer Service Specialist
Zatarain Logistics
03.2020 - Current
Customer Service Representative
Conduent, Inc
12.2018 - 03.2020
Store Manager
MetroPCS
11.2012 - 01.2017
High School Diploma -
South High School
05.2001 -