Marcus Dionisio
Jennings,LA
Summary
Proven Installer Service Specialist with a track record of enhancing workflow efficiency and customer satisfaction at Ms Communications. Expert in troubleshooting and problem-solving, with exceptional people skills. Achieved increased client retention through outstanding service. Skilled in time management and adept at meeting tight deadlines, consistently delivering projects that exceed expectations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Installer Service Specialist
Ms Communications
01.2006 - 11.2024
- Optimized workflow efficiency through continuous evaluation of current systems and implementation of necessary improvements.
- Reduced callbacks by conducting thorough post-installation inspections to confirm proper functioning of equipment.
- Ensured timely completion of projects by coordinating closely with team members and supervisors.
- Established trust among clients through transparency in pricing, timelines, and project expectations during the initial consultation phase.
- Maintained up-to-date knowledge on industry trends, new products, and best practices to enhance overall performance as an Installer Service Specialist.
- Enhanced customer satisfaction by efficiently installing and servicing various products.
- Provided outstanding customer service, addressing questions and concerns throughout the installation process.
- Increased client retention rates through consistent delivery of top-notch installation services that exceeded expectations.
- Contributed to a positive working environment by actively participating in team meetings, sharing ideas, and providing constructive feedback on projects.
Retail Sales Manager
Byrds Auto Sales
03.2017 - 08.2019
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
Customer Service Representative
Dominos Pizza
01.2006 - 10.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
GED -
Copiah-Lincoln Community College Natchez Campus
Natchez, MS05-2007
Skills
- Time management mastery
- Conflict resolution techniques
- Inventory management experience
- Following safety practices
- Worksite preparation
- Troubleshooting
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Meeting deadlines
- Persuasion techniques
- Sales trends
- Written and oral communication skills
- Reading comprehension skills
- Positive and professional
Timeline
Retail Sales Manager
Byrds Auto Sales
03.2017 - 08.2019
Installer Service Specialist
Ms Communications
01.2006 - 11.2024
Customer Service Representative
Dominos Pizza
01.2006 - 10.2007
GED -
Copiah-Lincoln Community College Natchez Campus
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