Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Merrick

Elkins Park,PA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Licensed Beauty Advisor

Sephora USA
10.2022 - Current
  • Completed timely and accurate resets based on seasonal demands and special promotional requirements.
  • Kept counters and work spaces clean and neat.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.

Closing Expert

Target, 2527
06.2020 - 10.2022
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote merchandise.
  • Experience supporting daily/weekly workload to support business priorities and deliver on sales goals.
  • Developed strong rapport with customers and created positive impression of business, increasing sales by 10%.

Salon Assistant, Esthetician

Queen Eyes Company
01.2019 - 06.2020
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Recommended retail products for at-home use.

Team Member

Dunkin Donuts
05.2018 - 02.2020
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Contributed to team success by completing jobs quickly and accurately
  • Continuously checked products for quality assurance according to strict guidelines.
  • Created seasonal displays to showcase new and promotional merchandise.
  • Process over 15 customer orders per day.

Education

Associate of Arts - Business

Community College of Philadelphia
Philadelphia, PA
12.2021

Skills

  • Process Improvement
  • Client Relationship Building
  • Health and Safety Management
  • Company Policies and Procedures Training
  • Inventory Control
  • Adaptability
  • Registration processing
  • Multitasking and Organization

Timeline

Licensed Beauty Advisor

Sephora USA
10.2022 - Current

Closing Expert

Target, 2527
06.2020 - 10.2022

Salon Assistant, Esthetician

Queen Eyes Company
01.2019 - 06.2020

Team Member

Dunkin Donuts
05.2018 - 02.2020

Associate of Arts - Business

Community College of Philadelphia
Caitlin Merrick