Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Caitlin Miller

Adult And Child Caretaker
Katy,TX

Summary

Effective Student committed to learning, and seeking further education in Psychology and Mental Health Management. Motivated individual with strong work ethic and working independently or collaboratively. Strong organizational and time management skills with experience in self-motivated online coursework. Meticulous and detail-oriented with excellent observational, organizational and communication skills.

Overview

7
7
years of professional experience
9
9
years of post-secondary education

Work History

Adult Caretaker

Private Family Client
Houston, Texas
02.2022 - Current
  • Provided friendly companionship and assistance with dressing, grooming, meal preparation and medication reminders.
  • Encouraged, engaged and participated in therapeutic activity programs.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted with daily living activities, running errands and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Customer Service Call Center Representative

Academy Sports And Outdoors
Houston, Texas
08.2021 - 02.2022
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.

Customer Service Representative

Best Buy
Houston, Texas
05.2019 - 09.2020
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Child Caretaker

Private Family Client
Houston, Texas
06.2014 - 07.2018
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Assisted with activities to support curriculum objectives.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Introduced children to educational games and activities to boost learning.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.

Education

Bachelor of Science - Psychology

University of Houston - Victoria
Katy, TX
08.2018 - 07.2023

Associate of Arts - General Studies

Lone Star College System
Cypress
08.2014 - 05.2018

Skills

    Verbal and written communication

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Accomplishments

    Dean's List every semester

    Present at Honor's Conference twice

    Graduate Summa Cum Laude with Associate's degree


Interests

Creative Writing

Painting and art creation

Animal Caretaking

Elderly and Child Caretaking

Archery

Cycling

Photo Editing and organization

Local Gaming Organization

Timeline

Adult Caretaker

Private Family Client
02.2022 - Current

Customer Service Call Center Representative

Academy Sports And Outdoors
08.2021 - 02.2022

Customer Service Representative

Best Buy
05.2019 - 09.2020

Bachelor of Science - Psychology

University of Houston - Victoria
08.2018 - 07.2023

Associate of Arts - General Studies

Lone Star College System
08.2014 - 05.2018

Child Caretaker

Private Family Client
06.2014 - 07.2018

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Caitlin MillerAdult And Child Caretaker