CAITLIN MORGAN
Dalton,Ga
Summary
Dedicated Customer Service Specialist experienced in prioritizing and multitasking in fast-paced environments. Achieved team objectives through strong collaboration and effective resolution of escalated customer support issues. Focused on transitioning to full-time customer service role to leverage interpersonal skills and work ethic.
Overview
1
1
Certification
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Pharmacy Customer Service Associate
Walgreens
Chatsworth, GA
08.2026 - Current
- Resolved returns, exchanges, and customer concerns, ensuring customer satisfaction.
- Assisted Walgreens customers with product inquiries and provided store navigation guidance.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Processed purchases using point-of-sale register and payment methods.
- Operated photo kiosks, facilitating photo order processing and customer assistance.
- Managed the Photo Department, printing and building photo orders
- Stocked shelves with merchandise on sales floor
Front of House
Zaxby's Chicken Fingers & Buffalo Wings
Dalton, Ga
03.2024 - 08.2026
- Delivered cashier and customer service support in a fast-paced restaurant, ensuring accurate transactions and positive guest experiences.
- Delivered cashier and customer service support in fast-paced restaurant, ensuring accurate transactions and positive guest experiences.
- Resolved customer inquiries and complaints, enhancing service quality and fostering repeat business in the restaurant industry.
- Maintained safety standards to protect guests and staff.
Education
High School Diploma -
Coahulla Creek High School
Dalton, Ga 08.2021 - 05.2025
Skills
- Cash register operation
- Payment processing
- Customer relations
- Complaint handling
- Conflict resolution
- Problem solving
- Product knowledge
- Retail operations
- Inventory stocking
- Customer support
- Effective communication
- Active listening
- Interpersonal skills
- Team collaboration
Certification
CPR certified and phlebotomy certified
Honors and Awards
4.0 GPA
Graduated with Honors
Named Coahulla Creek Scholar upon graduating
LANGUAGES
English | Native
Timeline
Pharmacy Customer Service Associate
Walgreens
08.2026 - Current
Front of House
Zaxby's Chicken Fingers & Buffalo Wings
03.2024 - 08.2026
High School Diploma -
Coahulla Creek High School
08.2021 - 05.2025